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Kaspersky network agent 11 and kaspersky endpoint security standalone package [moved]

  • 26 June 2019
  • 6 replies
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  • 22 replies
Dear all,

when i was installing klnagent and kes 11 on windows 7 sp1 enterprise it gave me fatal error .i was using standalone package to install them.
please view attached screenshot.

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Best answer by Caos 28 June 2019, 09:31

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Userlevel 7
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Hello Ohk,
Welcome!
Which Kaspersky home products are installed and active please?
Please let us know?
Thanks!
Userlevel 7
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Hi,


Could you please provide us with KES installation logs (kl-install-yyyy-mm-dd-hh-mm-ss.log, kl-setup-yyyy-mm-dd-hh-mm-ss.log , ucaevents.log) from the affected host?


Please upload also the getsysteminfo (gsi) using the latest available version of it to review.


To generate the getsysteminfo (gsi) check this link: https://support.kaspersky.co.uk/common/diagnostics/3632#block7


Getsysteminfo (GSI) direct download: http://media.kaspersky.com/utilities/ConsumerUtilities/GetSystemInfo6.2.zip


Regards
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i can send log file.

please download it from given link
https://wetransfer.com/downloads/6a3f158256e040899a5793bf40ae867620190627122842/992bad5e3102fea27b48bd4a8f91c2f920190627122842/b42684
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Hello.

when i tried to install kaspersky network agent and kaspersky endpoint security from setup it was completed with out error.
Userlevel 7
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Hi,

Without the GSI, I think the problem is that you try to install Kaspersky Endpoint and the network agent when you already have a network agent and a Kaspersky Endpoint v10.4 installed.
The recommendation would be to uninstall them before installing the new versionm, or try to install manually (locally).

Regards
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Hello,

i am installing it locally can you please tell me what is access denied error in log file,

Thank you

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