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Kaspersky errors during updating

  • 18 November 2019
  • 10 replies
  • 5389 views

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Hi, We receive the below errors while running update tasks on clients:

 

Event type:     Error verifying application databases and modules

Result:     Update files are corrupted

Object:     updates/bin/kes11_cm/kes11/kes11_2/aes256/en/description.txt

Object\Path:     updates/bin/kes11_cm/kes11/kes11_2/aes256/en/

Object\Name:     description.txt

 

 

Event type:     Error updating component

Result:     Error updating component

Object:     KES11

Object\Path:     KES11

Object\Name:     KES11

 

Can you help me with that issue?

 

 

 

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Best answer by Cvoulkidis 19 November 2019, 09:25

Hi,

Have you tried to clean updates repository at KSC, re-download updates to KSC and run KES update task once again?

Thank you!

I have tried the steps above but did not solve the issue.

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10 replies

I have the same problem.
From what I observed it started at dawn.

Already managed to solve?

Same Problem here. Half of my endpoints are failing with “Update files are corrupted

Seems like all the failing ones are running KES 11.0.1.90

Same Problem here. Half of my endpoints are failing with “Update files are corrupted

Seems like all the failing ones are running KES 11.0.1.90

 

 

My problem version is KES 11.1.1.126

Stations with versions 10.x are updating normally.

 

 

Userlevel 5
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Hi,

Have you tried to clean updates repository at KSC, re-download updates to KSC and run KES update task once again?

Thank you!

Badge

Hi,

Have you tried to clean updates repository at KSC, re-download updates to KSC and run KES update task once again?

Thank you!

I have tried the steps above but did not solve the issue.

Userlevel 5
Badge +2

Could you please confirm, that KES 11 could be successfully updated from KL servers directly?

Thank you!

In my environment it went back to work, I did the procedure to delete updates, remove all update tasks and reboot the server. Then I downloaded the updates and created the tasks again. Even though it crashed, but when it came to work this morning, it was likely that Kaspersky Lab released patched updates. The fact is that it worked.

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In my environment it went back to work, I did the procedure to delete updates, remove all update tasks and reboot the server. Then I downloaded the updates and created the tasks again. Even though it crashed, but when it came to work this morning, it was likely that Kaspersky Lab released patched updates. The fact is that it worked.

Can you please confirm the steps of deleting updates?

 

In my environment it went back to work, I did the procedure to delete updates, remove all update tasks and reboot the server. Then I downloaded the updates and created the tasks again. Even though it crashed, but when it came to work this morning, it was likely that Kaspersky Lab released patched updates. The fact is that it worked.

Can you please confirm the steps of deleting updates?

 

Advanced → Repositories → Kaspersky Lab software updates and patches
right button
all tasks
Clear updates repository

 

But as I said, I did it earlier and it had not worked. When I came back the other day, everything was ok. I believe it was not this action that worked, but it is worth trying

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In my environment it went back to work, I did the procedure to delete updates, remove all update tasks and reboot the server. Then I downloaded the updates and created the tasks again. Even though it crashed, but when it came to work this morning, it was likely that Kaspersky Lab released patched updates. The fact is that it worked.

Can you please confirm the steps of deleting updates?

 

Advanced → Repositories → Kaspersky Lab software updates and patches
right button
all tasks
Clear updates repository

 

But as I said, I did it earlier and it had not worked. When I came back the other day, everything was ok. I believe it was not this action that worked, but it is worth trying

 

I deleted the updates, rebooted the server, downloaded again the updates and it worked!

I did not have to recreate the tasks.

Thank you.

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