Kaspersky
Question

Kaspersky endpoint security advance 11 (Event issue)

  • 8 August 2019
  • 2 replies
  • 47 views

Hi,

I am using Kaspersky endpoint security advance 11 with 130 uses lic, and getting issue with event.
Event unable to save on my server more then 15 days. I have set the 90 days store time and my database file size is 4GB and current database size is 1.6 GB. I was also share the system info report file to analyze.
I was raised the complaint INC000010663523 for the same but the response is very slow from support team side. I was also requested for escalation matrix but they won't share and told me that they don't have any escalation team.

Kindly take a call and fix the issue.

Thanks,
Prabhash Jha

2 replies

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The above given contact is waste, no one can pick up your call and respond the call.
Userlevel 1
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Hi,
despite to the DB size you have to check how many events DB is actually handling.
By default the max number of stored events is 400K: it's possible that you're out of this limit...in this case you can easily fix the problem by increasing this value from Admin server properties area.
M

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