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Kaspersky Encryption Fail Latitude 7320 and 5420 [MOVED]

  • 14 April 2021
  • 1 reply
  • 17 views

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Hi 

 

I cannot encrypt the 2 new models I have ordered from Dell

 

Kaspersky Console 12.3

Endpoint 11.5 

Latitude 7320 and Latitude 5420

After I fully decrypt the pre encryption from bitlocker 

 

I have run the check tool and I am getting

 

FDE Precheck 11.6.0.1 (Feb  4 2021 09:24:31)
Start time: 2021-04-14 09:08:07 +0100
OS: Windows 10  x64  (10.0.18363 SP 0)  UEFI64
User: XXXXXXXXXXXXXX
Manufacturer: Dell Inc.
Model: Latitude 5420
Firmware: Dell Inc.

------------- SUMMARY -------------

Found compatibility issues.

------------- ISSUES --------------

* [MAJOR] Found active KLFDE driver, version: 6

* [MINOR] Third party credential provider found:
    File name: C:\windows\SYSTEM32\LMIinit.dll
    Company name: LogMeIn, Inc.
    Product name: LogMeIn
    Product version: 4.1.14344
    File description: LogMeIn Remote Control Helper

 

After the policy is applied in the reboot (then continues to Windows 10 enterprise 1909)

 

 

Console error

 

 

I have disabled in the BIOS Secure Boot  and make sure is UEFI mode. 

The Drive is M.2 PCIe SSD-1 type 256GB PC sn530 NVMe WDC

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Best answer by GerKaspy 28 April 2021, 15:47

Hi, as informational

Kaspersky support has provide  a patch to fix the issue after upgrading the client to 11.6

The touchpad wont work in the agent authentication screen but the drive will be encrypted

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Hi, as informational

Kaspersky support has provide  a patch to fix the issue after upgrading the client to 11.6

The touchpad wont work in the agent authentication screen but the drive will be encrypted

Reply