Kaspersky
Question

Issue Device Guard Windows 10 and Kaspersky 11.1.0.15919


Dear all,

we migrated recently to Windows 10 and we activated the option Device guard, I have the feeling that causing issue with machine windows 10.
Once Kaspersky is installed after reboot we got blue screen.

Do you have any idea how we can solve this issue?...
Did you manage to find a way to solve this issue.???
I disabled device guard and was able to restart the machine without the blue screen, but for our company device guard is mandatory!

16 replies

Userlevel 3
Badge +1
Hi,

Could you please provide us with GSI log from affected host.
Dear Nikolay,

thanks for your response, how can I sent to you the GSI LOG? I got the zip log file.
can you send me your email address?
Userlevel 3
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Please use any file sharing resource to upload data and provide us with a link.
Thank you!
Nikolay,

Please find the link below

https://echocloud.echofield.eu/index.php/s/7taHhcGattGrk5Z

Best regards
Userlevel 3
Badge +1
Once Kaspersky is installed after reboot we got blue screen.

For further investigation please provide us with full memory dump.
Nikolay,

Unfortunately impossible to provide you he memory dumb as we using Secureboot.
Dear Nicolay,

Any news?...

Best regards
Userlevel 3
Badge +1
Hi,

Is MEMORY.DMP present at youer PC?

Is it possible to enable traces at OS safe mode and run KES at normal mode?
Dear Nicolay;

Please find below the link to download he dump file (8GB)

https://mega.nz/#!7ixQxYBA!Ag-O4Le-N51WpfbKsiZBRRHpLzhWpKF93g-Dx_icx0I

Best regards,
Userlevel 3
Badge +1
We submitted ISSUE 3366426.
We will inform you once we receive any new info from RnD Team.
Badge +1
We got an answer form RnD team:

From the attached dump, problem is possibly caused by HP's ProtectSmart software (in particular, its HP 3D DriveGuard component), our product could has a conflict with it, also we recommend update the iaStorA.sys driver to the latest version.

Thank you!
Dear Konstantin,

I tried with an other model (Workstation OptiPlex 7010) and got the same issue.
so if I understand well, device guard are not compatible with Kaspersky.
I need to know urgently because we have to extend our 1000 license Kaspersky but if doesn't work we'll take another product.

I'll try to update the iaStorA.sys and let you know
Dear all,

I saw a topic on your website about it.

Restricted functionality of Kaspersky Total Security 2018 with Device Guard enabled in Windows 10


The installation of Kaspersky Total Security 2018 may be forbidden. We recommend that you disable Device Guard or download and install the update if it was not installed automatically




So If I understand well Kaspersky not compatible with Secure Guard, so we can forget to manage to use it if we enable Secure guard which required for our case!

Can you please confirm that Secure Guard are not compatible with Kaspersky.
Userlevel 3
Badge +1
Kaspersky Total Security 2018 differs from KES11.1 greatly.

To figure out what causes the trouble we need a dump that was created at system fault.
Nicolas,

I already provided a dump see previous message......;

Nordine
Userlevel 3
Badge +1
The dump we were provided with was created by means of "notmyfault" utility.
We need a dump that was created at system fault for further investigation.

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