Kaspersky
Question

IP address conflict on clients connected over VPN

  • 8 September 2021
  • 1 reply
  • 34 views

Hi,

It seems that we have a problem where clients connected over VPN are sometimes assigned the same private IP address (192.168.100.xx) and Kaspersky is marking them as unmanaged.

Does anybody have a work around for this?

Client versions: 11.3.0.773

KSC Version:     12.2.0.4376

Examples

Thanks.

 


1 reply

If the VPN is assigning IP that are in use then the Kaspersky would not be able to communicate and thus mark them as unmanaged.  You would need to make sure that the VPN is not providing IPs that are currently in use.  

If this is only happening with Kaspersky running on the system the you can open up a support case.  

Open a support case at companyaccount.kaspersky.com.

Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
Excluding company holidays

https://support.kaspersky.com/us/b2b/US

To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

To register for CompanyAccount, click on the link below:
https://companyaccount.kaspersky.com/account/create

Once at this site:
• Enter First name, Last name, Company Name, E-mail address.
• Upload a key file (.key) or enter your 20 digit activation code.
• Enter the CAPTCHA code
• Accept the “terms of Privacy Statement.”
• Click "Create now."

Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

For more details, click on the link below:

http://support.kaspersky.com/faq/companyaccount_help .

Best Regards,

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