Kaspersky
Question

Failed to verify the file signature & Failed to Retranslate the component (Error to Update Database Via KSC) [MOVED]


Can someone help me about the problems? i cant update database via KSC. i have cleared the repository, but the problems still

 


17 replies

i tried many times to recreate update task, but still doesn”t work. anyone can tell me about this problems?

Userlevel 3
Badge +1

Hello Kamal,

Try to re-run the update task to server repository. If you encounter the similar issue again, then clear the kaspersky update from repository and re-download the updates. Refer the below image for reference:

 

Hello Kamal,

Try to re-run the update task to server repository. If you encounter the similar issue again, then clear the kaspersky update from repository and re-download the updates. Refer the below image for reference:

 

I have cleared the repository, but the problem is still the same
Userlevel 3
Badge +1

i tried many times to recreate update task, but still doesn”t work. anyone can tell me about this problems?

Share the Download updates to Administration server repository task log or screenshot after you have cleared the repository and re-run that task.

Make sure you have no firewall rule to block any connection to KLab online.

 

i tried many times to recreate update task, but still doesn”t work. anyone can tell me about this problems?

Share the Download updates to Administration server repository task log or screenshot after you have cleared the repository and re-run that task.

Make sure you have no firewall rule to block any connection to KLab online.

Hello Raviparker

yes, the firewalls are off. i dont know what to do next.

Userlevel 3
Badge +1
Can someone help me about the problems? i cant update database via KSC. i have cleared the repository, but the problems still

 

So, even after doing the above mentioned steps, this same error is coming.

Do you have a proxy server enabled? Have you upgraded the KSC? What was the last time it was working fine and started showing errors.

You can check service account with with the task is running or can restart it if it’s possible.

Can someone help me about the problems? i cant update database via KSC. i have cleared the repository, but the problems still

 

So, even after doing the above mentioned steps, this same error is coming.

Do you have a proxy server enabled? Have you upgraded the KSC? What was the last time it was working fine and started showing errors.

You can check service account with with the task is running or can restart it if it’s possible.

yes, i use proxy to access internet, and proxy was enable in KSC. no, i dont upgrade the KSC. last month it running well.

Userlevel 3
Badge +1

Hey,

 

Add the following exclusions to your proxy server and try.

* .kaspersky-labs.com
* .kaspersky-labs.com / *

Hi. In my office I use a KSC 11 and I have a problem with update too. My office is isolated` server and hosts are not connected to internet. I downloaded Kaspersky Update Utility 3.x ( from distibutive server`  https://support.kaspersky.com/updater3 ) for downlod server  database . I want to update my server antivirus database offline . But avery time I see that 

Hello friends,

I am also having problems updating, I have clear the update repository, but still cannot fix it.

Please, help me

Email:

Moderator: Email deleted.

Userlevel 3
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Unfortunately, I have the same/similar issue.

The global update task gets stuck after 53% or 71% (I terminate the task after an hour, also tried two hours).

It worked the last time at 22nd of April.

I also tried without proxy, but that did not help.

My KSC always uses s13.upd.kaspersky.com (another KSC has the same issue, this one uses s15 and s09)….

Is it possible that the new update signatures at KES11.3 cause these issues?

I have KSC11.0.0.1131b, I have KES11.3 Plugin installed.

Userlevel 3
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I got it to work (with and without proxy), but the task runs now for at least two hours (before it took about 30 min., definitely less than an hour!).

Sometimes, the task finishes with “but not all components were updated”.

Is this normal?

Userlevel 3
Badge +1

Generally, the task sometimes exits with an error state in the last few months. That was definitely better in the past.

Same here, but since Friday, I get an TLS-error in adddition:

Die HTTPS-Verbindung konnte nicht hergestellt werden: TLS-Fehler (54). '/'

HTTPS-connection could not be established: TLS-error (54).

Might be related to this discussion as well.

BR,
Torsten.

Userlevel 7
Badge +11

Hello @Kamall93, @VahagnBadalyan, @HieuDinh, @ak01, @tjacobs 

Please raise the issue directly with Kaspersky Technical Team via your Kaspersky Company account

Thank you:pray_tone3:

Flood:whale:

Seniors I need help. Did the Offline Update work successfully? I am trying to update Kaspersky Security for Virtualization Light Agent 5.0 (SVM) but error 'Functional failure: Required files missing from the update source'. 

Point to consider

1. I am updating Kaspersky Security Center for first time. Default updates date to 27-4-2018.

2. When 'Download Updates to Repository' task is run it completes with statement 'Not Every Component is Update'.

3. I am using Kaspersky Update Utility latest version to download Light Agent 5.0.52 updates. (Download Differentiated updates option is disabled)

 

Am I missing something?

 

Userlevel 3
Badge +1

I tried everything mentioned (clear update repository, delete an recreate global update task again, …), but nothing helped (update task ran for hours, almost every time “not all components were updated”.

I ended up in updating mit KSC to v12 and that solved the issue.

KES11.3 uses another (new) update mechanism, which (I guess) KSC also needs to support.

 

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