Kaspersky
Question

Error

  • 26 December 2021
  • 6 replies
  • 95 views

Error:

 


6 replies

Userlevel 3
Badge +1

Do you have an ssl intercepting firewall or proxy?

What error message is shown under “view results”?

 

Userlevel 3
Badge +1

It is difficult to investigate that remotely. Maybe you start wireshark to see if and how it communicates and what comes back.

It could be a firewall which blocks or ssl intercepts the connection, it could be a (transparent) http proxy or a temporary server problem (maybe a server reboot fixes it?).

Userlevel 1
Badge

Hi,

Happy New Year! In order to resolve this issue, please configure your third-party security appliance (web proxy or firewall) to allow connections from Administration Server to:
* TCP port 443 of s[00-18].upd.kaspersky.com
* TCP port 443 of downloads.upd.kaspersky.com
* TCP port 443 of cm.k.kaspersky-labs.com
* TCP port 80 of crl.kaspersky.com

Also, the following Kaspersky Lab update servers are recommended to be set to allow list in your security appliance.
https://support.kaspersky.com/general/products/6105
http://support.kaspersky.com/13211

If you are still unable to get this working with above documentation, please contact our support department so we can assist you: Contact Information | Kaspersky

Kind regards.

 

 

 

 

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