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Error 1603 - Error installation [MOVED]

  • 19 June 2019
  • 10 replies
  • 25761 views

Hello,

I try to install Kaspersky Endpoint Security Cloud 11.1 on a computer but i got this error message :

Error: General Windows Installer engine error. Increase disk space requirement in Setup.ini and try again.
Code : 1603

I had one issue on a local computer and i had to re-install the computer from factory.
But this one, i cannot do that,

I already update .Net Framework to 4.7.2, check the "windows installer" service, clean windows with "cleamgr" but i have still the same issue.

Any help ?

//Mod Note: moved to proper section.
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Best answer by Nikolay arinchev 20 June 2019, 17:36

Could you please provide us with KES installation logs (kl-install-yyyy-mm-dd-hh-mm-ss.log, kl-setup-yyyy-mm-dd-hh-mm-ss.log , ucaevents.log) from one of affected hosts?
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10 replies

Hello,

We're running into the same issue when tyring to install KES 11.1.1.126. Our installer was created via KSC 11.

Userlevel 5
Badge +4
Hi,

Pease use kavremover utility to crean KES remains from previous installation, download new installation package (https://support.kaspersky.com/kes11#downloads) and launch installation once again.
If the installation fail again please provide us with GSI log from that host.
Hi,

Pease use kavremover utility to crean KES remains from previous installation, download new installation package (https://support.kaspersky.com/kes11#downloads) and launch installation once again.
If the installation fail again please provide us with GSI log from that host.


That's a little bit of a tall order when using KES 11 across 500 PCs scattered across the country. I downloaded KES 11.1.1.126 from support.kaspersky.com and created my installer through KSC 11 on 6/4. Have there been updates to this version 6/4/19? support.kaspersky.com still shows the current version as 11.1.1.126 with a release date of 6/34/19.
Userlevel 5
Badge +4
Could you please provide us with KES installation logs (kl-install-yyyy-mm-dd-hh-mm-ss.log, kl-setup-yyyy-mm-dd-hh-mm-ss.log , ucaevents.log) from one of affected hosts?
Hello,

After consulting the log file "kl-install-yyyy-mm-dd-hh-mm-ss.log", i found out that the previous antivirus was not uninstall completely, i had to remove manually all traces of the previous antivirus in the Regedit.
After removing everything, the installation was successful.

I also had the same issue on a brand new computer, after uninstalling the default antivirus apps, the installation was successful.

Honestly, you should personalize the error message that the software shows because it's mislead everything troubleshooting steps !

@tjm65437 Did you check your log file ?
code:
I have the same error 

Windows Installer engine error. Increase disk space requirement in Setup.ini and try again. cod 1603 there will be some solution


Same issue here i can’t find out what’s the problem.

Windows Installer engine error. Increase disk space requirement in Setup.ini and try again. cod 1603 there will be some solution.

Tryin to install:

Kaspersky Endpoint Security for Windows (11.2.0) (11.2.0.2254).exe
Downloaded from the cloud portal.

Trying to install on Windows server 2012r2 (Already used the removal tool)

Don’t know if there were other antivirus installed

i  had same problems and i follow same steps and its work in my work station but on the server doesn't work and i have 4 servers i tried in 2 servers till now: windows server 2008 and server 2012

what i should do to fix the problems 
when i tried install the program manually it installation disappear : 

error on the servers (setup process error  :1613 (Unkown error))

 

You should check that in adding and removing programs, the kasperksy agent is not installed. Although you have passed the kaspremover.

i hate my sysboy lamer

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