Email Message has not been sent.

  • 29 May 2021
  • 1 reply

Hey Dear, 
Please i need your support regarding enabling kaspersky notifications by email i received the attached message.

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1 reply

Userlevel 1

In order to enable KES notifications by email, please set the address for email notifications by going to Administration Server properties -> Notification delivery settings -> Notification and input email into Recipients filed.

More information here:

Configuring email notifications

If the issue persists, please contact technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 option 3.

Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
Excluding company holidays


To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

To register for CompanyAccount click on the link below:

*Please note that you will need to log out prior to registering  

Once at this site:
•    Click on "Create now."
•    Enter First name, Last name, Company Name, E-mail address.
•    Upload a key file (.key) or enter your 20 digit activation code.
•    Enter the CAPTCHA code
•    Accept the “terms of Privacy Statement”
•    Click "Create now"
Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

For more details, click on the link below: