Kaspersky
Question

Devices count variation

  • 10 April 2019
  • 9 replies
  • 94 views

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Dear Support,

Greetings,

There is an strange issue that the devices that appears in "Protection is off", "Database are outdated" and "Kaspersky License Key" count keep on variation after some time. For e.g if the count is 25 but after few minutes it suddenly shoots to 50 and 80 and then it returns back to 30. Not sure why is this happening.
Actually this issue is occurring with our 3 major clients. Kindly guide regarding this. Thanks

9 replies

Userlevel 5
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Hi,welcome to the new Kaspersky Community.
Do you have "auto start" on or disabled?
Thank you.
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Hi,welcome to the new Kaspersky Community.
Do you have "auto start" on or disabled?
Thank you.

Dear KarDip,

Auto start of what ?

Thanks
Userlevel 5
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Hi @Hamid Ali well i presumed you was using Endpoint Security.
We are not mind readers to illegible writing of your issue.
Maybe show screen snip of problem.
Thank you
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Hi @Hamid Ali well i presumed you was using Endpoint Security.
We are not mind readers to illegible writing of your issue.
Maybe show screen snip of problem.
Thank you

Ohh apologies i missed out to mentioned the versions.

Here it is :

KSC Version 10.5 Patch A

Client devices installed with Kaspersky Embedded 2.0/2.1.

Devices with status "Protection is off", "Database are outdated" and "Kaspersky License Key" count keep on variation after some time. For e.g if the count is 25 but after few minutes it suddenly shoots to 50 and 80 and then it returns back to 30. Not sure why is this happening.

Thanks
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Dear KarDip,

Waiting for your response. Thanks
Userlevel 5
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Hi @Hamid Ali sorry mate been extremely busy.
Try add the "keys" again to the installation packages, as "auto" deploy must of stopped.
Or you could just add the "keys" to one package then then use a "task" to deploy a licence after the client has been pushed out maybe separate the installer packages also say for each licence key.

Thank you.
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Dear KarDip,

Yeah can understand you workload so no worries.

Let me try your suggestions.

Thanks
Userlevel 5
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Hi @Hamid Ali, have you sorted it out it?
Default Key Send.
KSC.10. How to add a Licence Key in Kaspersky Security Centre 10.
https://support.kaspersky.com/9301
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Once i perform this on customer side and will definitely inform you. Thanks

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