Kaspersky
Question

devices auomatically move to unassigned device

  • 25 February 2020
  • 16 replies
  • 214 views

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  • Junior Helper
  • 136 replies

Hi,

I have ksc 11 & kes 11.2 installed in my environment. KSC & client are updated to the latest signature. Communication is also happening. But still devices are automatically moving to unassigned. No relocation rule is configured. still the same issue. Please guide.

Please find the network agent policy in the below link:

https://drive.google.com/open?id=1pqRSdSAUSw-O0778XqZeVhtM9W_sJKJx

Thank You


16 replies

Userlevel 3
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Hello,

In KSC, right click on managed devices and select properties. Go to Devices section and check the settings you have configured in Remove the device from the group..

 

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Hi,

This has been already done & checked & found that the issue remains same.

BR

Userlevel 3
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Hello,

You say that there are no rules of moving device is created in Unassigned Devices properties tab?

 

 

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Hi,

No there is no  there are no rules of moving device is created in Unassigned Devices properties tab. It’s a exceptional issue.

BR

Userlevel 3
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Hello,

Yeah if you say so. Are you experiencing the issue with all the devices in an Administration group?

Are policy properly enforcing when you install KES, because I saw in your agent policy that many setting where editing is not locked.

Hi

 

I get the issue where devices get moved to unassigned devices that were managed devices but i cannot figure out how?

Is there a time limit to how long a device can go without connecting to the server then it gets moved back to unassigned??  Its a really weird issue.

 

Thank you for your help!

Userlevel 3
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Hi

 

I get the issue where devices get moved to unassigned devices that were managed devices but i cannot figure out how?

Is there a time limit to how long a device can go without connecting to the server then it gets moved back to unassigned??  Its a really weird issue.

 

Thank you for your help!

Yes, right click managed device node and select properties. Then select device section. You can find the time there.

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Hi,

Freshly installed ksc without restoring the backup the issue remains same.

Machines are automatically getting moved to unassigned device. 

BR 

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Hi Kaspersky Team,

Kindly help us to resolve this critical issue.  I have tried the level best but no success. 

BR

Userlevel 5
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Hi,

Could you please confirm that there are no Network Agent installation tasks?

Userlevel 4
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No there is no  there are no rules of moving device is created in Unassigned Devices properties tab. It’s a exceptional issue.

 

Don’t know if you have meant this but also check out the Moving rules at Device Discovery… sometimes you forget that there are some rules with the option “Rule works permanently” checked and “Move only devices that do not belong to an administration group” unchecked.

Userlevel 4
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Hello. I have issue with some devices if they have defferent work network and it was a reason of creating the same device in unassigned with another id and IP addresses.

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Hi,

no Network Agent installation tasks is running. 

Thank You

Userlevel 5
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Thank you for that info!

Could you please provide us with GSI log from admin server + GSI log from one of the hosts that was relocated to Unassigned group?

 

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Hi,

Here i have provided 2 client systems and Security center GSI log for your analysis , This client systems are moved to unassigned group daily . Kindly help us to resolve this critical issue. 

Download link
https://we.tl/t-4at3F88NBf

BR

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Hi Nikolay,

I have already provided you the logs as requested. Kindly help us to resolve the issue asap.

Thank You

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