Kaspersky
Question

Device has become unmanaged

  • 17 June 2019
  • 5 replies
  • 586 views

We are implementing a new instance of KSC 11 (11.0.0.1131) and migrating our systems a few at a time from our KSC 10 system by installing the new server agent then deploying either endpoint protection for windows (11.1.0.15919), linux (10.1.1.6421) or security for windows server (10.1.2.996) as appropriate to the system.
What we are seeing with a number of the windows systems (both desktop & server) is that after a few days, some of them tend to become unmanged. Checking in the systems event logs we see the following entries...

#1687 File transfer module not initialized.
Service 'klnagent' has been stopped due to an error. #1687 File transfer module not initialized.
Failed to start service "klnagent". #1687 File transfer module not initialized.

The service won't restart from within services. Sometimes a reboot cures it, sometimes it doesn't.
We've run the agent cleaner and reinstalled the agent but the problem can reoccur.
It's not happening on every machine but it's happening on enough that it's becoming a problem!

5 replies

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We are implementing a new instance of KSC 11 (11.0.0.1131) and migrating our systems a few at a time from our KSC 10 system by installing the new server agent then deploying either endpoint protection for windows (11.1.0.15919), linux (10.1.1.6421) or security for windows server (10.1.2.996) as appropriate to the system.
What we are seeing with a number of the windows systems (both desktop & server) is that after a few days, some of them tend to become unmanged. Checking in the systems event logs we see the following entries...

#1687 File transfer module not initialized.
Service 'klnagent' has been stopped due to an error. #1687 File transfer module not initialized.
Failed to start service "klnagent". #1687 File transfer module not initialized.

The service won't restart from within services. Sometimes a reboot cures it, sometimes it doesn't.
We've run the agent cleaner and reinstalled the agent but the problem can reoccur.
It's not happening on every machine but it's happening on enough that it's becoming a problem!

Hello!
Please create an incident to your company account with this error.
Thank you!
Ok thanks
Hello,

I have the same issue. How do you solve that?

Thanks,
Elthon, raise a support ticket as it requires a patch for the net agent.

We have had to install the patch then run
klmover -server %servername% -logfile klmover.log
"C:\Program Files (x86)\Kaspersky Lab\NetworkAgent\klmover.exe"

where %servername% is the name of your kaspersky security center instance
The log file is just so you can confirm the command has completed ok
SIIL-IT1,

I did this already, Sometimes work, sometimes I have to reinstall the agent. But do this on many machines is tough. I didn't get the root cause to this issue.

Kind regards.

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