Kaspersky
Question

Connecting to Administration Server localhost (Failed to establish connection the remote device)

  • 21 September 2021
  • 1 reply
  • 225 views

I installed KasperskySecurity Center 11 on Windows Server 2008 R2 and everything ok.
Today, It has an error "connection to the Administration Server has failed" when I am running a task.

I checked and restarted the services of Kaspersky and SQL but can not connect to the Kaspersky administration console.
Please help me fix this error. Thank you!


1 reply

Userlevel 2
Badge +1

Greetings anhdva,

Open event viewer and under the application and services logs you should be able to find the Kaspersky event log which will help you diagnose the issue.

Please be aware that KSC 11 is on limited support; however, I can see that your system requirements are not up to spec.

I would recommend upgrading the OS to at least Windows Server 2012 and the SQL to 2014 or above and install KSC 13.1.

Hope this information helps.

Regards,

 

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