Kaspersky
Question

Completed with error

  • 31 October 2019
  • 13 replies
  • 234 views

I’m running “download updates to the Administration server repository” task. But it gives the error “ Completed with error” and the error is “Update task has completed. Error has occurred while installing the component update. The component update has been rejected.” I can’t figure out which are the components whose updates are rejected. Also, this error occurs all the time. Even if the Event is completed bu it still shows this description of error. I’m using Kaspersky security Center 11. Please Help.

 

//ModNote: Moved to proper section.


13 replies

Userlevel 3
Badge +1

Hello!

Please provide us with the export of update task results.

 

Thank you!

https://drive.google.com/open?id=19ZNSU1hxY_fwRpBbJCeRblJ4t5sMNt88

The above link has the export of update task. 

 

Thank you!

 

Userlevel 4
Badge +2

Hi,

Unfortunately, there are task export files, and we need task results for further investigation.

You can provide us with a screenshot of update task result as well.

Thank you!

This is the result of today’s task.

 

Thanks!

Dear support,

Waiting for your response.

Thank you.

Userlevel 4
Badge +2

Thank you for that info.

For further investigation please provide us with Admin server update task traces ($up2date-1103.log and $up2date-1103-eka.log — update task trace files).

Thank you!

Please check the following link for the logs.

 

https://drive.google.com/open?id=19ZNSU1hxY_fwRpBbJCeRblJ4t5sMNt88

Thanks!

Dear support,

Waiting for your response.

Thank you.

Userlevel 3
Badge +1

Dear support,

Waiting for your response.

Thank you.

Hello!

Thank you for provided logs

We also need export of Kaspersky Event Log or you can collect a GSI report - https://support.kaspersky.com/us/common/diagnostics/3632 

 

Thank you!

Dear support,

Waiting for your response.

Thank you.

Hello!

Thank you for provided logs

We also need export of Kaspersky Event Log or you can collect a GSI report - https://support.kaspersky.com/us/common/diagnostics/3632 

 

Thank you!

Hello,

Please follow the following link for the GSI report

https://drive.google.com/drive/folders/19ZNSU1hxY_fwRpBbJCeRblJ4t5sMNt88

Regards,

Sehrish

Dear support,

Waiting for your response.

Userlevel 4
Badge +2

For further investigation please provide us with Admin server update task traces ($up2date-1103.log and $up2date-1103-eka.log — update task trace files).

Unfortunately, these files are ascent.

Could you please re-download them to file sharing resource?

Thank you!

hi,

Re-uploaded the files.

https://drive.google.com/drive/folders/1eBKzowpLWfbxyVgX-1G8D6ViDLeUgS2w?usp=sharing

Regards!

Reply / Ответить