We have an softphone application (C:\Program Files (x86)\SoftPhone\SoftPhone.exe) that is getting blocked by Kaspersky. We are currently using Kaspersky Security Centre 12 and Endpoint 11.06.
If I kill Endpoint on a PC, the softphone works fine. With Endpoint running we can’t make calls. Looking at the Endpoint Reports, under Host Intrusion Prevention it shows it being blocked with event ‘Application is not allowed to receive audio stream’, lower down shows the application has been added to the restricted group.
Within Security Centre I’ve gone to [Policy\General Settings\Exclusions\] and added the application to the ‘Scan exclusions and trusted Applications’ section. After force synchronisation with Policy no change and still not working.
I then, within SC went into [Policy\Advanced Threat Protection\Host Intrusion Prevention], here within the Protected Resource tab, I clicked the [Exclusions] button and added the app here. After Policy Synchronisation, we still have the same issue.
I’m at a loss of what to try next. I did try the ‘Add Application(s) to Trust Group’ within the Application Rights tab, but whatever I put in there I can’t get it to list anything.
Would really appreciate any help