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Can't read task #2551(31f11d31-68ea-4f16-8ffd-344d18a1fee7):Generic db error: "2601 '{23000}

  • 14 June 2021
  • 1 reply
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Hello,

 

I have an error after making some clean in devices, it seems that one of my task is corrupted and give me these errors when accessing tasks in KSC11 and is not visible anymore :

 

Can't read task #2551(31f11d31-68ea-4f16-8ffd-344d18a1fee7):Generic db error: "2601 '{23000} Cannot insert duplicate key row in object 'dbo.tsk_pseudo_hosts' with unique index 'IX_tsk_pseudo_hosts__complex'.; Cannot insert duplicate key row in object 'dbo.tsk_pseudo_hosts' with unique index 'IX_tsk_pseudo_hosts__complex'.' LastStatement='tsk_get_glbl_task_hosts'"

Database error occured: #1950 (2601) Generic db error: "2601 '{23000} Cannot insert duplicate key row in object 'dbo.tsk_pseudo_hosts' with unique index 'IX_tsk_pseudo_hosts__complex'.; Cannot insert duplicate key row in object 'dbo.tsk_pseudo_hosts' with unique index 'IX_tsk_pseudo_hosts__complex'.' LastStatement='tsk_get_glbl_task_hosts'"

 

How can i correct this error ?

Thanks in advance for your help.

 

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Best answer by Kinnari 15 June 2021, 00:24

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Hello PierreCS,

Please contact Kaspersky technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 option 3 with GetSystemInfo Report from KSC Host: (https://support.kaspersky.com/common/diagnostics/3632#block)

 

To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

To register for CompanyAccount click on the link below:
https://companyaccount.kaspersky.com/account/create

Once at this site:
• Enter First name, Last name, Company Name, E-mail address.
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Best Regards,