Kaspersky
Question

Blue dump issue windows 7 sp1 32 bit


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  • Junior Helper
  • 145 replies
Hi,
blue dump issue on win7 sp1
all version tried like - kes10sp2mr3 as well as Kes11
bu the result is same.
Please find the GSI & complete Memory dump. Please help us to resolve the issue.
Download link
https://wetransfer.com/downloads/1f9b2a0de2893d4977d2d34bc570c1db20190520104906/995cb24a5f107ae6a65fc3d8d664cbb320190520104906/204efe
1 file
GetSystemInfo_IND-DT-01454_Parina Nagar_2019_05_20_16_06_15.zip

Download link
https://wetransfer.com/downloads/9270280706ea74945605255644d324f320190520055230/a464e95c5a334ed50e1e5185d734b0cb20190520055230/a84850
1 file
 MEMORY.DMP

BR

19 replies

Userlevel 5
Badge +4
Hi,

Please provide us with full GSI log.
Please refer to the article - https://support.kaspersky.com/common/diagnostics/3632
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Hi

Please find the full GSI as requested & help us to resolve the issue

BR
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Hi,

Download link
https://wetransfer.com/downloads/1f9b2a0de2893d4977d2d34bc570c1db20190520104906/995cb24a5f107ae6a65fc3d8d664cbb320190520104906/204efe
1 file
GetSystemInfo_IND-DT-01454_Parina Nagar_2019_05_20_16_06_15.zip

Download link
https://wetransfer.com/downloads/287ccc029b8e12832622464f66d29bb220190524060254/27222824f93156c97d0051d840895d5620190524060254/558086
1 file
Events.rar
Userlevel 3
Badge +2
Hello!
Please attach the main GSI archive. You attached archive from the main GSI file. The file name should be like this:


Also please determinate the behavior that can reproduce the BSOD.
Thank you!
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hi,

unable to create GSI along with windows event . So i have given you separately. GSI & Event viewer.

Please help.

BR
Userlevel 5
Badge +4
Hi,
Please use any fie sharing resource to upload data and provide us with a link.
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Hi,

Hi,

Download link
https://wetransfer.com/downloads/1f9b2a0de2893d4977d2d34bc570c1db20190520104906/995cb24a5f107ae6a65fc3d8d664cbb320190520104906/204efe
1 file
GetSystemInfo_IND-DT-01454_Parina Nagar_2019_05_20_16_06_15.zip

Download link
https://wetransfer.com/downloads/287ccc029b8e12832622464f66d29bb220190524060254/27222824f93156c97d0051d840895d5620190524060254/558086
1 file
Events.rar

Download link
https://wetransfer.com/downloads/9270280706ea74945605255644d324f320190520055230/a464e95c5a334ed50e1e5185d734b0cb20190520055230/a84850
1 file
MEMORY.DMP

BR
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hi,

still waiting for your positive response.

BR
Userlevel 3
Badge +2
hi,

still waiting for your positive response.

BR

Hello!
Please describe how do you collect the GSI. We need the whole archive that contains the archive that you attached.
Thank you!
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I have executed GSI 5.2 & exported event viewer separately.

BR
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hi,

still waiting for your positive response.

BR
Userlevel 5
Badge +4
Thank you for that info!

Could you please clarify is this issue(BSOD) occurs at Administration server host, that runs KES 10.3.0.6294?
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Hi,

No its seperate client system where kes 10.3.0.6294 is installed. Please help.

BR
Userlevel 5
Badge +4
Is it possible to update KES to the most recent version(KES11.1)?
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Hi,
It's is windows 7 sp1 32 bit. Is it possible to kes11.1 on that particular PC.

BR
Userlevel 5
Badge +4
Yes, KES11.1 supports Win7sp1 x86 - https://help.kaspersky.com/KESWin/11.1.0/en-US/127972.htm
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Hi,

we have tried with kes 11.1 the result is same. (BSOD) error occurs.
Br
Userlevel 3
Badge +2
Hi,

we have tried with kes 11.1 the result is same. (BSOD) error occurs.
Br

Could you please provide a diagnostic data (GSI and full memory dump)from this host with the latest version of KES
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Hi,
I have already provided you the same above.
BR

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