Kaspersky
Question

Attempting to connect to Administration Server...Transport level error while connecting to server :13000: failed to resolve address.

  • 14 June 2021
  • 6 replies
  • 427 views

can someone help me with the problem I'm having, from the firewall side we have opened the tcp port 13000, udp 14000 and udp 15000, but the server is still not detected by ksc?

 


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6 replies

Userlevel 2
Badge +1

Hello, i can imagine two possible reasons: that FQDN does not exist (unknown device...) or you’re facing with some troubles with DNS (failed to resolve address).

Cesare

 

@Cesare then what action should I take?

Userlevel 2
Badge +1

well….does “p2kscaap01.local.alto.id” exist in your network? Can you ping it from another machine?

i can ping from another machine 

 

 

but when I ping from the server I'm installing it can't

 

@Cesare thanks , i have done this problem , add dns on etc/host

Userlevel 2
Badge +1

ok...you’re failing when pinging the KSC’s FQDN : and what if you ping its IP (10.14.11.50)? Does it fail yet? Have you checked that any firewall, installed on this machine (d6ivtiap01), is preventing some traffic? Does KSC host any Kaspersky solution yet? KES or KSWS….

Cesare