Kaspersky
Question

Alternative way to take KES trace

  • 27 August 2019
  • 5 replies
  • 39 views

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  • Junior Helper
  • 66 replies
Hi,

I would know if Kaspersky support accept KES traces taken from KSC remote diagnostics.

I had an open ticket related to a spread issue between KES and sound drivers and they asked me to provide KES traces.

5 replies

Userlevel 5
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Hi,

Yes, that is possible. Please refert to the article - https://help.kaspersky.com/KSC/11/en-US/13052.htm
Thank you!
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Hi,

Yes, that is possible. Please refert to the article - https://help.kaspersky.com/KSC/11/en-US/13052.htmThank you!


Hi Nikolay,
Is it possible do it without disable self defense setting on KSC policy?
Userlevel 5
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Tracing can be enabled and disabled for applications with self-defense only if the device is connected using Administration Server tools(Right mouse click at device - custom tools - Remote Diagnostic).
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Tracing can be enabled and disabled for applications with self-defense only if the device is connected using Administration Server tools(Right mouse click at device - custom tools - Remote Diagnostic).

Just to be sure, can I launch tracing from custom tools and in the mean time take Procmon logs without change Self Defense on KSC policy?
I had some issue after policy change so I'd avoid to change it.
Userlevel 5
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Yes, that should work.
Please let us know if any issue occur.
Thank you!

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