After update to KES 11.6 device status is in Kaspersky Security Center 13 in state need reboot

  • 11 June 2021
  • 2 replies

I have devices Windows10


I Upgrade to KSC 13 server and deploy KES 11.6 to devices. Remote installation (upgrade) was sucessfull. Device was rebooted but status of device in Kaspersky Security Center 13 still reporting that device nedd restart. 


How to repair or clean status. 

Device was rebooted more than 3x


Thank You for help.



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2 replies

Same here. I think its a bug.

Userlevel 2
Badge +1

Greetings alftech,

For this issue I would recommend contacting Kaspersky technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 option 3 with GetSystemInfo Report from KES Host: (https://support.kaspersky.com/common/diagnostics/3632#block)

To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

To register for CompanyAccount, click on the link below:

Once at this site:
• Enter First name, Last name, Company Name, E-mail address.
• Upload a key file (.key) or enter your 20 digit activation code.
• Enter the CAPTCHA code
• Accept the “terms of Privacy Statement.”
• Click "Create now."
Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

For more details, click on the link below:http://support.kaspersky.com/faq/companyaccount_help.

Best Regards,