Since updating Kaspersky Security for Windows Server (KSWS) from 10.1.2 to 11.0 Acrobat Reader (version 21.001.20150) is not starting anymore on Windows Server 2019.
Reinstallation of Kaspersky Security for Windows Server (KSWS) as well as Acrobat Reader did not solve the problem.
When deselecting the process "acrord32.exe" (Kaspersky Security Center --> Windows Server policy --> real-time server protection --> exploit prevention --> protected processes), Acrobat Reader can be started.
How can we use Acrobat Reader on Windows Server 2019 without switching off the exploit prevention? Anybody any idea? Thanks in advance?
Best answer by Cesare
Are you sure that related black locks are all closed?
Maybe the CoreFix6 might help you but this can be provided by K support only