Kaspersky
Question

11.0.0.1131 Network Agent install error

  • 3 April 2019
  • 8 replies
  • 13174 views

We have upgraded our KSC, and started rolling out the updates for KES with network agent 11.0.0.1131.
On 95% of the machines in the organisation, the network agent service refuses to start, during or after the install!.
Errors below:
Event Log:
Failed to start service "klnagent". #1687 File transfer module not initialized.
Service 'klnagent' has been stopped due to an error. #1687 File transfer module not initialized.
#1687 File transfer module not initialized.

Install Log:
03.04.2019 10:39:56.183 00003C74.00000A1C L4 KLPKGI: ...WaitForNagentFirstStart took 304612.471200 ms (User: 0 ms, Kernel: 0 ms, FullLoad: 0 %)
03.04.2019 10:39:56.183 00003C74.00000A1C L1 KLERR: #1, Error was caught in KLCS_Main, e:\bs\1529\14716\sources\cs adminkit\development2\klri\pkginst\klpkinst.cpp@1574. Error params: (1186/0x0 ("Object not found"), "KLSTD", e:\bs\1529\14716\sources\cs adminkit\development2\klri\pkginst\klpkinst.cpp@1030)
Error loc: ''.
03.04.2019 10:39:56.183 00003C74.00000A1C L1 KLPKGI: Fatal error. See trace file C:\Users\sue\AppData\Local\Temp\$klpkinst.log.
03.04.2019 10:39:56.183 00003C74.00000A1C L1 KLPKGI: Try to read [Localization]/IDS_PKINST_CLOSE from ini file C:\Users\sue\AppData\Local\Temp\{d234205b-2c74-4214-aeeb-2f3e927422a6}\setup.ini.
03.04.2019 10:39:56.183 00003C74.00000A1C L1 KLPKGI: Symbols read: 25.
03.04.2019 10:39:56.183 00003C74.00000A1C L1 KLPKGI: String read: $HEX_43006C006F0073006500.

https://community.spiceworks.com/topic/2202343-ksc-11-1-and-networkagent-11-0-0-1131-startup-error?page=1#entry-8303005

8 replies

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We have upgraded our KSC, and started rolling out the updates for KES with network agent 11.0.0.1131.
On 95% of the machines in the organisation, the network agent service refuses to start, during or after the install!.
Errors below:
Event Log:
Failed to start service "klnagent". #1687 File transfer module not initialized.
Service 'klnagent' has been stopped due to an error. #1687 File transfer module not initialized.
#1687 File transfer module not initialized.

Install Log:
03.04.2019 10:39:56.183 00003C74.00000A1C L4 KLPKGI: ...WaitForNagentFirstStart took 304612.471200 ms (User: 0 ms, Kernel: 0 ms, FullLoad: 0 %)
03.04.2019 10:39:56.183 00003C74.00000A1C L1 KLERR: #1, Error was caught in KLCS_Main, e:\bs\1529\14716\sources\cs adminkit\development2\klri\pkginst\klpkinst.cpp@1574. Error params: (1186/0x0 ("Object not found"), "KLSTD", e:\bs\1529\14716\sources\cs adminkit\development2\klri\pkginst\klpkinst.cpp@1030)
Error loc: ''.
03.04.2019 10:39:56.183 00003C74.00000A1C L1 KLPKGI: Fatal error. See trace file C:\Users\sue\AppData\Local\Temp\$klpkinst.log.
03.04.2019 10:39:56.183 00003C74.00000A1C L1 KLPKGI: Try to read
[Localization]
/IDS_PKINST_CLOSE from ini file C:\Users\sue\AppData\Local\Temp\{d234205b-2c74-4214-aeeb-2f3e927422a6}\setup.ini.
03.04.2019 10:39:56.183 00003C74.00000A1C L1 KLPKGI: Symbols read: 25.
03.04.2019 10:39:56.183 00003C74.00000A1C L1 KLPKGI: String read: $HEX_43006C006F0073006500.

https://community.spiceworks.com/topic/2202343-ksc-11-1-and-networkagent-11-0-0-1131-startup-error?page=1#entry-8303005


Hello, perform the following procedures.
I had a similar problem on secondary domain controllers.

Try downloading the network agent from this link:
https://box.kaspersky.com/f/1c1e4b4a7d744dc7a90b/

And install it on your local computer or server. The remote installation did not work for me.

Awaiting return.
Userlevel 5
Badge +4
Hi,

Please provide us with GSI log from one of affected hosts along with full set of Network agent installation logs
Same error here, with Domain Controller Servers
Userlevel 5
Badge +4
Hi,

Same error here, with Domain Controller Servers


Please provide us with GSI log from one of affected hosts along with full set of Network agent installation logs.
Did you find a satisfying solution for this problem?

Kaspersky Released the patch B for Network Agent to resolve this issue,  you can download it from https://support.kaspersky.com/15293

Kaspersky Released the patch B for Network Agent to resolve this issue,  you can download it from https://support.kaspersky.com/15293


Thanks, we also got this info after long discussion with Kaspersky Support.

Unfortunately the still is no full install of Network Agent with Patch B included: Installing Patch B after Network Agent crashed is impossible via Security Center (as the Network Agnet is not reachable).

No idea, how to solve that other than with manual install.

BR,
-tjacobs.

 

You can create a new remote installation package using the .exe and .ini with the command /silent.

then create the task to install the package using windows distribution method  ( this will require username and password for windows authentication in the accounts field) this is third selecting in the remote installation task settings. Also please make sure you uncheck the using network agent option.

( for the computers where Agent is running you can use it)

 

add computers or select the group and run the task.

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