Kaspersky
Question

11.0.0.1131 Network Agent install error

  • 3 April 2019
  • 4 replies
  • 1046 views

We have upgraded our KSC, and started rolling out the updates for KES with network agent 11.0.0.1131.
On 95% of the machines in the organisation, the network agent service refuses to start, during or after the install!.
Errors below:
Event Log:
Failed to start service "klnagent". #1687 File transfer module not initialized.
Service 'klnagent' has been stopped due to an error. #1687 File transfer module not initialized.
#1687 File transfer module not initialized.

Install Log:
03.04.2019 10:39:56.183 00003C74.00000A1C L4 KLPKGI: ...WaitForNagentFirstStart took 304612.471200 ms (User: 0 ms, Kernel: 0 ms, FullLoad: 0 %)
03.04.2019 10:39:56.183 00003C74.00000A1C L1 KLERR: #1, Error was caught in KLCS_Main, e:\bs\1529\14716\sources\cs adminkit\development2\klri\pkginst\klpkinst.cpp@1574. Error params: (1186/0x0 ("Object not found"), "KLSTD", e:\bs\1529\14716\sources\cs adminkit\development2\klri\pkginst\klpkinst.cpp@1030)
Error loc: ''.
03.04.2019 10:39:56.183 00003C74.00000A1C L1 KLPKGI: Fatal error. See trace file C:\Users\sue\AppData\Local\Temp\$klpkinst.log.
03.04.2019 10:39:56.183 00003C74.00000A1C L1 KLPKGI: Try to read [Localization]/IDS_PKINST_CLOSE from ini file C:\Users\sue\AppData\Local\Temp\{d234205b-2c74-4214-aeeb-2f3e927422a6}\setup.ini.
03.04.2019 10:39:56.183 00003C74.00000A1C L1 KLPKGI: Symbols read: 25.
03.04.2019 10:39:56.183 00003C74.00000A1C L1 KLPKGI: String read: $HEX_43006C006F0073006500.

https://community.spiceworks.com/topic/2202343-ksc-11-1-and-networkagent-11-0-0-1131-startup-error?page=1#entry-8303005

4 replies

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We have upgraded our KSC, and started rolling out the updates for KES with network agent 11.0.0.1131.
On 95% of the machines in the organisation, the network agent service refuses to start, during or after the install!.
Errors below:
Event Log:
Failed to start service "klnagent". #1687 File transfer module not initialized.
Service 'klnagent' has been stopped due to an error. #1687 File transfer module not initialized.
#1687 File transfer module not initialized.

Install Log:
03.04.2019 10:39:56.183 00003C74.00000A1C L4 KLPKGI: ...WaitForNagentFirstStart took 304612.471200 ms (User: 0 ms, Kernel: 0 ms, FullLoad: 0 %)
03.04.2019 10:39:56.183 00003C74.00000A1C L1 KLERR: #1, Error was caught in KLCS_Main, e:\bs\1529\14716\sources\cs adminkit\development2\klri\pkginst\klpkinst.cpp@1574. Error params: (1186/0x0 ("Object not found"), "KLSTD", e:\bs\1529\14716\sources\cs adminkit\development2\klri\pkginst\klpkinst.cpp@1030)
Error loc: ''.
03.04.2019 10:39:56.183 00003C74.00000A1C L1 KLPKGI: Fatal error. See trace file C:\Users\sue\AppData\Local\Temp\$klpkinst.log.
03.04.2019 10:39:56.183 00003C74.00000A1C L1 KLPKGI: Try to read
[Localization]
/IDS_PKINST_CLOSE from ini file C:\Users\sue\AppData\Local\Temp\{d234205b-2c74-4214-aeeb-2f3e927422a6}\setup.ini.
03.04.2019 10:39:56.183 00003C74.00000A1C L1 KLPKGI: Symbols read: 25.
03.04.2019 10:39:56.183 00003C74.00000A1C L1 KLPKGI: String read: $HEX_43006C006F0073006500.

https://community.spiceworks.com/topic/2202343-ksc-11-1-and-networkagent-11-0-0-1131-startup-error?page=1#entry-8303005


Hello, perform the following procedures.
I had a similar problem on secondary domain controllers.

Try downloading the network agent from this link:
https://box.kaspersky.com/f/1c1e4b4a7d744dc7a90b/

And install it on your local computer or server. The remote installation did not work for me.

Awaiting return.
Userlevel 3
Badge +1
Hi,

Please provide us with GSI log from one of affected hosts along with full set of Network agent installation logs
Same error here, with Domain Controller Servers
Userlevel 3
Badge +1
Hi,

Same error here, with Domain Controller Servers


Please provide us with GSI log from one of affected hosts along with full set of Network agent installation logs.

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