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Question

Varify Email

  • 28 January 2021
  • 1 reply
  • 62 views
L

I have tried to verify my email 6 times and never receive any link/email... please fix/help.  xxxx@xxxxxx

I am trying to get a refund on a purchase as my father accidentally purchased 2 licences but I cant contact support until I verify my email, very frustrating. 

Thanks,

Chris.

 

//Mod Edit: email address removed

This topic has been closed for comments

1 reply

Flood and Flood's wife
Rank
Userlevel 7
Badge +11

Hello @linz, Chris, 

Welcome!

  1. Check spam/junk folder, sometimes an email may have been misdirected?
  2. According to @Danila T. “If invalid link error occurs within 24 hours after the link was sent, contact Kaspersky Support “, depending on your region, there may be Phone or Online Chat available → on the Support page, select your location, then select Product help, then select from the Choose a communication channel options. 
  3. Or, to log the issue, sign into (your) MyKaspersky account with another email address. 

 

 

Thank you:pray_tone3:

Flood:whale: +:whale2:

 References: @ronie_lansang’s topic Everytime I verify my email to link to my kaspersky account it keep saying not valid or not relevant & @OM ZAVARE’s topic My Account is unable to verify 

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