Kaspersky
Question

Update error error message 2147942423

  • 21 February 2020
  • 3 replies
  • 145 views

Can't update my data base ... it comes the error message 2147942423

.. has been 2 days that it is coming like that and the data base is not updating... stops when trying to connect with Kaspersky Servers for update...
My license is original, I paid and it is

still having 100+ days to expire...


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3 replies

Userlevel 7
Badge +9

@brunoflanzoni, try using the recommendations from this blog - https://www.kaspersky.com/blog/update-problems-solved/11122/

and from this article - https://support.kaspersky.com/common/error/update

@brunoflanzoni, try using the recommendations from this blog - https://www.kaspersky.com/blog/update-problems-solved/11122/

Sorry mate, did not work neither of the options… 

How can I contact someone from Kaspersky? I thought that PAYING for a service, would give me the access to someone who would fix issues like that.. instead of ME trying to find the solution… or answers for my problems… that is why I paid for the thing… 

I don’t understand man ...

Userlevel 7
Badge +9

 @brunoflanzoni, of course you are entitled to technical support.
Send a request to techsupport on the portal https://my.kaspersky.com

Consumer support contacts - https://support.kaspersky.com/b2c

community.kaspersky.com is not a technical support portal. This is a user communication portal.