Kaspersky
Question

Unable to install, Registry detect, err: Open reg key failed: error 2

  • 3 September 2019
  • 5 replies
  • 6252 views

Installation always fail with this in the log:
4820:13b0 09:27:51.017 *** [suspended_detect] Registry detect, err: Open reg key failed: error 2, key: software\microsoft\windows\currentversion\, access mask: 131097, hive: 80000002 (file: reg_helpers.cpp, line: 49) ***

4820:13b0 09:27:51.017 *** [suspended_detect] Registry detect, err: Open reg key failed: error 2, key: software\microsoft\windows\currentversion\installer\inprogress, access mask: 131353, hive: 80000002 (file: reg_helpers.cpp, line: 49) ***

From event viewer:
Faulting application name: MsiExec.exe, version: 5.0.18362.1, time stamp: 0x81c628b3
Faulting module name: msi_common.dll, version: 1.2.0.0, time stamp: 0x5c92f094
Exception code: 0xc0000005
Fault offset: 0x0001f130
Faulting process id: 0x255c
Faulting application start time: 0x01d5625b1a428a72
Faulting application path: C:\Windows\syswow64\MsiExec.exe
Faulting module path: C:\Users\ghisl\AppData\Local\Temp\{B1863D31-840F-4ADA-9AC1-A8D33E684CDD}\msi_common.dll
Report Id: f189f8a6-abef-4df1-a7c1-8c395826c4d7
Faulting package full name:
Faulting package-relative application ID:

---

The ScRegSetValueExW call failed for Start with the following error:
Access is denied.


Reboot, checking with Kaspersky virus removal tool, MSI tool from MS, nothing working work.

Note, my computer has no issue at all with other application (installing or running)

5 replies

Userlevel 7
Badge +4

Hello,

Was your problem solved? Please let me know the latest information about this problem. Thanks.

Regards.

Userlevel 7
Badge +8
MSI tool from MS,

Welcome , did you try this :

https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed
Yes, kaspersky wasnt listed and no error massage was given by the tool.

Also my system is Windows 10 pro x64 (1903) 18362.329
Userlevel 7
Badge +8
Can you please provide a GSI Log
Here:
https://www.wagnardsoft.com/GSI6_DESKTOP-4RANR4J_ghisl_09_03_2019_11_10_38.zip

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