Kaspersky
Question

Turn off Kaspersky anti virus. But Says it is off, but there is still running in Task Manager. and cannot right click and “End task” access is denied.

  • 14 February 2020
  • 8 replies
  • 78 views

Hello

I Need to turn off for maximum power.

Says it is off, but there is still running in Task Manager. and cannot right click and “End task” access is denied. Also Antimalware service executable and windows defender run and are unable to shut down? why are all of them still running together????

Computer is unusable 100% disk


8 replies

Userlevel 7
Badge +6

Hello @Captain Paul,

Welcome!

  1. Is this a new install of KAV?
  2. Has a KAV software compatibility check been done?
  3. If Windows is run in SafeMode, does the 100% disk issue repeat?
  4. Is KAV licensed?
  5. May we have a GSI & Windows Logs please?

Please let us know?

Thank you:pray_tone3:

Flood:whale:

installed late December is licensed. on windows 10

there are 2 instances of KAV running I have re booted and loaded the program im running...which is very disk intensive.

one hour to reboot and get going again...I can’t stop it again...for experiments

Userlevel 7
Badge +6

Hello @Captain Paul,

If you haven’t done the software compatibility check please do so, then, please raise a case with Kaspersky Technical Support; the support team will need a detailed history, a GSI & Windows Logs and they may request Traces, run as the issue is replicated; if Traces are required they will step you thru the necessary steps. 

After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, nomally, within 5 business days, a Kaspersky Technical Support human:spy_tone3: will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.

Please let us know the outcome when it’s available? 

Thank you:pray_tone3:

Flood:whale:

Userlevel 4
Badge +1

@Captain Paul

1.You turn off Kaspersky? Or just paused protection? How did you do this?
2. The Kaspersky process (avp.exe) cannot be stopped manually through the task manager. Self-protection of the product prevents this.

3. When Kaspersky (as well as any third-party antivirus) is disabled or antivirus protection is paused, in Windows 10 the Defender of Windows automatically starts.

“Protection Disabled”

I just “Enabled” it again.

There were 2 instances running - one green, and one grey…

Now both are green

Userlevel 4
Badge +1

Restart your computer and only Kaspersky Anti-Virus should remain active.

To completely unload Kaspersky Anti-Virus, you need to right-click on the Kaspersky icon in the tray and select "Exit".
But, as you have already noticed, this will launch the Windows Defender.

like i said I did everything I could to turn it off.

And two instances of KAV were running one greyed-out and one green. Plus ms antivirus…

So like 4? instances of intensive disk read/write . when I needed it OFF!

Userlevel 7
Badge +6

Hello @Captain Paul,

to disable the second AVP process as well, you have to disable the 'autorun' option and then reboot the computer.
 

 

 

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