Kaspersky
Question

Stopping my third party DLL

  • 11 August 2021
  • 2 replies
  • 55 views

I am a Delphi Developer and have an application called DSafe from last 18years.

For compression I use DelZip192x64.dll which is recognized by Kaspersky as ‘Freeware Zip Compression’ , ‘Trusted’, ‘DelphiZip’.

In my machine this Dll is not stopped, but at my customer’s place who has over 2000 machines my application stops when loading this Dll. Customer has Whitelisted the Dll but it does not help. if he stops Kaspersky then my program works fine.

Please find a remedy for this 

Regards

Allan Fernandes

 


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2 replies

Userlevel 7
Badge +9

@AllanF Welcome.

Only if you trust the Dll , you could temporary disable the option  “Perform recommended actions automatically”

and then whitelist the Dll ?

Also , please submit the Dll here https://opentip.kaspersky.com and ask for “Reanalyze”

 

 

Userlevel 6
Badge +1

Hello @AllanF!

  1. You need to participate in Allowlist program: https://www.kaspersky.com/partners/allowlist-program
  1. Also you can create a request to Tech Support and send requested logs for analysis of the issue (so it is necesasry to collect traces from the customer’s device).