Kaspersky
Question

Since I updated my Kaspersky Anti-Virus, My internet will cut off every couple hours.

  • 5 June 2021
  • 4 replies
  • 50 views

Since I updated my Kaspersky Anti-Virus, My internet will cut off every couple hours. I need to waiting for 10 or 20 minutes and the internet will connect back, or I have to disconnected the router and reconnect get the internet back. I tried completed quick the Kaspersky Anti- Virus, and everything work fine. any one know what is going on? Please help me.


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4 replies

Userlevel 7
Badge +4

Welcome. Please tell us more about your environment. How? please click the link below: 

 

 

Welcome. Please tell us more about your environment. How? please click the link below: 

 

 

It’s home network. It just happen every two hours, or less than two hours, my network will be disconnected for 10 or 20 minutes and reconnected back. It also happen when I was playing game online, and it will disconnected from the server, I had to close the game and reopen it, then it works, but after I keep playing for another two hours, and it will disconnected from the server again, and I had to closed and reconnected. After I completed exit the Kaspersky Anti-Virus, and these issues goes away.  I had Kaspersky Anti-Virus 21.3.10.391(b) version in my PC.

Userlevel 7
Badge +4

Please contact Tech Support, link is located at top of this web page. Tech Support will inform you of what logs they need and how to generate them and send them. 

Userlevel 7
Badge +6

Hello , i add that it may also be due to bug n 4782421  that as described here ( italian forum) that will be fixed with patch  “C”, that's already in release Kaspersky Anti-Virus release notes

Regards