Kaspersky
Question

recover/delete big Duplicated file from quarantine which has filled the HD

  • 24 July 2019
  • 8 replies
  • 720 views

I downloaded an iso file of 4.5GB. I checked it with Kaspersky and it found two trojans. After which it has quarantined the file but looks like it has copied it somewhere since the HD has size shrinked by 9GB now. I want to stop the quarantine (anyway I will not run the content) so that I recover the 4.5 GB extra.
Thanks for the support (I run Vista 32 bit)

8 replies


UPDATE: I deleted the original file and I got back 4.5 GB of course but I am still missing the other 4.5. I checked in the quarantined and the file is not listed, anyway I deleted all the files in the quarantine. Nothing changed. I am quite annoyed by this as you can imagine
Userlevel 7
Badge +4
Welcome. There are two courses of action. One is to please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product; and the other is to contact Tech Support.


Please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request:

a. Description of the issue.
b. Screenshot, as needed.
c. GSI
Hello,
I had already opened issue ID INC000010641951
I just sent an email with the version and the GSI

Thanks
Userlevel 1

UPDATE: I deleted the original file and I got back 4.5 GB of course but I am still missing the other 4.5. I checked in the quarantined and the file is not listed, anyway I deleted all the files in the quarantine. Nothing changed. I am quite annoyed by this as you can imagine


Just use an app that list files by size like the portable Largest Files Finder, or portable TreeSize 4.3.1, or, portable WizTree 3.19..
Thank you for the suggestion, I used WinDirStat which allowed to find it in

C:\Users\me***\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\4GCJE927

I deleted it with the same tool, with the VIsta file manager even though set to see hidden files I only was able to reach

C:\Users\me***\AppData\Local\Microsoft\Windows

Do you know why \Temporary Internet Files are more than hidden? Anyway can I delete completely the directory which is taking up some space actually?
Userlevel 7
Badge +9
"Do you know why \Temporary Internet Files are more than hidden?

Hello @regressist,
This article answers the "more than hidden" question:
https://www.techrepublic.com/forums/discussions/why-is-the-temporary-internet-files-folder-system-protected-in-vista/

  • To be safe, before deleting anything, always have a current restore point and verified system image.
Thanks.
Userlevel 1
Also, plus above post,

You can delete the files but not the directory using Windows build-in disk cleanup or app like CCleaner...
Many thanks to all of you

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