I just migrated from Norton LifeLock to Kaspersky AV and it seems to be preventing Hue Sync connecting to the bridge.
I already reinstalled the app and tried to configure it in all exclusions I could find inside Kaspersky but behavior is erratic. Sometimes it connects to the bridge (but light control does not work).
Funny that while doing the initial setup, Hue Sync is able to find the bridge. But after that, most of the time it won't connect.
Kaspersky complained of invalid certificates. Although I click on it to allow the connection, things are still not working. I even tried to disable Kaspersky verification of encrypted traffic.
Any ideia on how to make it work again or any suggestions?
Android app is working. Also installed Hue Sync inside a VM, working too, so the problem is not Hue sync or the bridge.
Thanks in advance!
Windows x64 20H2 19042.804
Kaspersky AV 220.127.116.110
Hue Sync 18.104.22.168
Best answer by Wesly.Zhang
Interesting… there is no application control.
I get File AV, Web, e-mail, Network and AMSI...
Sorry. I made a mistake. you use kav, not kis. So the only one to make a exclusion is
Choose the application in C:\program files\…….\huesync.exe and set its exclusion rule.