Kaspersky
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Not sure if there is still a virus in my pc.

  • 12 June 2021
  • 8 replies
  • 109 views

I was downloading a file, it was 88 kb  torrent file that’s why it’s small when I extracted the rar file I found 2 exe files ( torrents files are not exe but I ran it) When I ran it my pc started being very buggy and glitchy then it was fine I went to open task  manager and explorer to see what’s going on but I saw the message  “The instruction at 0x00000000 referenced memory at 0x00000000, would you like to Terminate the process” I said yes and the screen went black because explorer was closed, after that Kaspersky started a “Advanced disinfection” scan by it self I waited until it’s done then it restarted my pc, after that I was able to run explorer and task manager again, wanted to check if there was any missing windows files so I ran “sfc /scannow” command it found some corrupt but couldn’t  repair them I looked it up online, people said to run “Dism.exe /Online /Cleanup-Image /Restorehealth” I did it then restarted my pc and ran “sfc /scannow” again and it still couldn’t repair, my pc looked fine to me so I didn’t worry about it. 30 minutes later I wanted to transfer some files from my phone to my pc so I used a usb cable  but it wouldn’t show my phone in explorer it just shows a E drive for a second then it’s gone. Do I need to factory reset windows or is there something that can be done?

I am using windows 10 pro, Kaspersky version: 21.3.10.391 (b)

 

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Best answer by Berny 12 June 2021, 17:34

@LedgeXShot Welcome. Please run a full scan ?

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Userlevel 7
Badge +8

@LedgeXShot Welcome. Please run a full scan ?

@LedgeXShot Welcome. Please run a full scan ?

That was the first thing I did another thing happened when I try to open “Create or format a disk partitions” it says a admin blocked you from running this app then it says MMC.exe at the middle

@LedgeXShot Welcome. Please run a full scan ?

Forget what I said above, I found a fix from YouTube and now I can open “Create and format a disk partitions”
I still have the issue where I can’t transfer files from my phone.
 

Userlevel 7
Badge +8

@LedgeXShot Welcome. Please run a full scan ?

I still have the issue where I can’t transfer files from my phone

Do you suspect Kaspersky in this issue ?

@LedgeXShot Welcome. Please run a full scan ?

I still have the issue where I can’t transfer files from my phone

Do you suspect Kaspersky in this issue ?

What do you mean by that?

Userlevel 7
Badge +4

Do you have reason to think that the issue is caused by your Kaspersky application? 

 

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Do you suspect Kaspersky in this issue ?

“What do you mean by that?”

 

It’s not because of Kaspersky. Before I ran the exe file I was able to transfer any file, I tried disabling Kaspersky, it still didn’t work.

I checked my cpu temps and they were 60c on idle and 80c on full load there is something wrong here those are not my normal temps.

I am using a r5 3600 @4.07ghz

Edit: I held the power button for a minute then plugged the power cable which made my cpu run 20 degrees lower than it did while idle and full load and got a new copy of registry, I think it’s over now, thanks for help.