I was downloading a file, it was 88 kb torrent file that’s why it’s small when I extracted the rar file I found 2 exe files ( torrents files are not exe but I ran it) When I ran it my pc started being very buggy and glitchy then it was fine I went to open task manager and explorer to see what’s going on but I saw the message “The instruction at 0x00000000 referenced memory at 0x00000000, would you like to Terminate the process” I said yes and the screen went black because explorer was closed, after that Kaspersky started a “Advanced disinfection” scan by it self I waited until it’s done then it restarted my pc, after that I was able to run explorer and task manager again, wanted to check if there was any missing windows files so I ran “sfc /scannow” command it found some corrupt but couldn’t repair them I looked it up online, people said to run “Dism.exe /Online /Cleanup-Image /Restorehealth” I did it then restarted my pc and ran “sfc /scannow” again and it still couldn’t repair, my pc looked fine to me so I didn’t worry about it. 30 minutes later I wanted to transfer some files from my phone to my pc so I used a usb cable but it wouldn’t show my phone in explorer it just shows a E drive for a second then it’s gone. Do I need to factory reset windows or is there something that can be done?
I am using windows 10 pro, Kaspersky version: 188.8.131.521 (b)
Best answer by Berny