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My emailed license ID has more than characters. How to activate?

  • 10 August 2019
  • 1 reply
  • 4899 views

I have purchased a 2 year subscription and got an email with license ID. When the application is asking for the activation code it is asking for 20 character code in 5 digit/letter sections, well my emailed license has way more characters. What do you do??
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Best answer by Flood and Flood's wife 10 August 2019, 02:00

Hello @alexeyEMC,

Welcome!

The activation code is alpha-numeric grouped as 5 5 5 5 combinations.



The license key is alpha-numeric grouped as 8 4 4 4 12 combinations.

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Unfortunately, here in the Community portal we cannot resolve license / product activation issues.

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For any activation code, licensing issues, it's necessary to contact Kaspersky Lab Technical Support.

https://support.kaspersky.com/b2c, choose your region/location, select your choice of contact, phone, online chat (if it's available in your region), or log into your MyKaspersky account, create an incident request, use template "activation & liscense issues" https://my.kaspersky.com/techsupport#/requests/new

Best regards.
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Userlevel 7
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Hello @alexeyEMC,
Welcome!
The activation code is alpha-numeric grouped as 5 5 5 5 combinations.


The license key is alpha-numeric grouped as 8 4 4 4 12 combinations.
----
Unfortunately, here in the Community portal we cannot resolve license / product activation issues.
----
For any activation code, licensing issues, it's necessary to contact Kaspersky Lab Technical Support.
https://support.kaspersky.com/b2c, choose your region/location, select your choice of contact, phone, online chat (if it's available in your region), or log into your MyKaspersky account, create an incident request, use template "activation & liscense issues" https://my.kaspersky.com/techsupport#/requests/new
Best regards.