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KAV blocks access to the webpage on 443 regardless of adding exception INC000011134222 [Closed]

  • 3 January 2020
  • 2 replies
  • 490 views

Hi, two days ago i opened case ID INC000011134222:
I configured an exception for a web server on local network, vcsa.stormgrid.local since it has a self-signed certificate..
Antivirus Application does not react to exception but blocks access to the webpage on 443 regardless.
How can i access the webpage without having to disable Kaspersky AV for all webpages?
I am running Kaspersky Antivirus 20.0.14.1085 on Windows 10 version 1909.

After reporting this, i realize that i cannot access gmail from the PC anymore.
The page is "waiting for gc.kis.v2.scr.kaspersky-labs.com".

Now, i still cannot use the product as it blocks my server connections.
In addittion to that my webmail is now blocked by the product.

Question: Does anyone know if Kaspersky are giving any real support for this product, or should i move to [********] or something else?

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Best answer by harlan4096 3 January 2020, 15:27

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Userlevel 7
Badge +9

The page is "waiting for gc.kis.v2.scr.kaspersky-labs.com".

 

Welcome , can you please try this :
Kaspersky Settings > Additional > Network > Traffic Processing > uncheck “Inject Script” > reboot

Userlevel 7
Badge +8

@torato: can You try the solution provided in this thread?:

 

https://community.kaspersky.com/kaspersky-total-security-14/untrusted-root-center-site-blocked-connection-not-protected-and-can-t-exclude-it-i-understand-the-risks-is-not-available-812#post3725