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Solved

Kaspersky for Microsoft Surface Pro X? [ARM processor]

  • 15 November 2020
  • 12 replies
  • 3122 views
N

Hello,

Just recently bought Microsoft Surface Pro X but when I want to install Kaspersky it says not compatible. Please if anyone can help in this or suggest different antivirus solution.

 

Thank you for the time

icon

Best answer by Igor Kurzin 16 November 2020, 06:59

View original

12 replies

Igor Kurzin
Rank
Userlevel 7
Badge +6

Hi @Naveed Ahmed , 

Unfortunately, at the moment Kaspersky products are not compatible with Surface Pro X as its CPU (Microsoft SQ1) is based on ARM technology.

We have a registered request for compatibility with ARM based platforms, I have added your feedback to this request as well. Hoping the compatibility appears some time soon. 

Regards,

Igor

Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
N

Thank you  @Igor Kurzin for the prompt reply. I hope we can have it soon

Y

Same Problem since today. Buy a new Surface Pro X, but Kaspersky doesn´t work. :-((

F

I have also the same Problem.

D

Dear Sirs,

 

Good day,

Please advise when this problem will be solved? Surface pro X exists already for 12 months, there are already products with (Microsoft SQ2), but your products still does not support this CPU - why?

M

Still no compatible version for the Surface Pro X ?  

L

Just got Samsung Galaxy Book Go with Snapdragon ARM architecture for travel purposes and Kaspersky still not compatible? 

 

Guys it's pity you're falling back for long time. You might loose some loyal customers.

 

I'd rather Putin to have an access to my data rather NSA :)))

D

Dear Kaspersky Team,

 

Nothing changes, there are many devices on ARM processors, on Win 10 and 11 but nothing changes in your policy, these devices are still not supported - why? You are not interested in these clients? Please respond concerning what was done in this sphere within a year, when this topic was started.

 

Best regards

 

F

Hi Kasperskies,

 

unfortunately I saw this post too late. Eventually having decided myself for the Surface Pro X (SQ2) I had to notice that my 2 years license for internet security wasn’t supported. Reviewing the previous posts it’s hard for me to understand why you still haven’t remedied either the technical issues or legal stuff with Microsoft.

 

Please get your stuff running, otherwise you’ll have another former customer.

 

Best regards

C

Hi guys,

 

Any update on this issue?

Igor Kurzin
Rank
Userlevel 7
Badge +6

Hi all,

There is no support ARM architecture yet, unfortunately. I cannot provide any ETA. 

Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
E

Dear Igor,

1 year has gone but as far as I know there is no news of a solution based on ARM

I think you all are aware that ARM is the present developing platform so your approach is really astonishing me

Shell we move to other antivirus software or you have started thinking seriously ?

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