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Kaspersky antivirus Import/export settings, Save > Export, freezing. Windows 2004.


Hello friends, I just install Kaspersky antivirus trial, I setted it up for my needs, is awesome, I really like it. But I want to save, export my settings and it doesn’t work at all! When I’m clicking on “export”, Kaspersky is freezing, nothing works, a Windos pop-up appears, “close program”… It’s not so a big deal, but.. why doesn’t work? 

This doesn’t work even after reboot the pc… I Installed it on my Acer laptop i5, 8GB RAM running Windows 10 latest version 2004 on a SSD. Thank you.

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Best answer by nexon 1 June 2020, 16:32

@polferis as always problems when is release new version of Windows…

Please also contact tech support here https://my.kaspersky.com/

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11 replies

Userlevel 7
Badge +3

Hi,

Welcome.

Please tell us which version of KAV you are running? 

 

Also 2004 windows update is new and is not supported. It is supported with patch (k) now. Do you have patch (k) and version 2020?

Userlevel 7
Badge +9

Hello @polferis,

:white_check_mark:2004 is supported:white_check_mark:

  • The Export, Import feature does work

 

Please do the following:

  1. Uninstall KAV according to documented instructions, make sure the system is shutdown at the end of the uninstall, using Shutdown, not Restart; power device on, login.
  2. Run KAV software compatibility check.
  3. Download and install a new installer, follow the documentation carefully. 
  4. Recheck the Export, Import issue:thinking:, if it persists, run a GSI & Windows Logs & post back?

Thank you:pray_tone3:

Flood:whale:

Hi,

Welcome.

Please tell us which version of KAV you are running? 

 

Also 2004 windows update is new and is not supported. It is supported with patch (k) now. Do you have patch (k) and version 2020?

I’m running KAV trial the version downloaded yesterday from the official Kaspersky website (kav20.0.14_22591--trial). I don’t know what patch-k you are talking about… Please, if you can give some remarks or even some links, I’ll appreciate this. Thank you for the answer.

Userlevel 7
Badge +3

On task bar is icon kaspersky please move your mouse cursor and there will be patch at the end (k) for example. 

On task bar is icon kaspersky please move your mouse cursor and there will be patch at the end (k) for example. 

@nexon...wow, I got it, yes... is kaspersky anti-virus 20.0.14.1085(k). What should I do now?

Userlevel 7
Badge +3

@polferis did you restarted pc? So now you can check if the problem is still here.

@polferis did you restarted pc? So now you can check if the problem is still here.

@nexon … from yesterday, of course I restarted my pc many times especially for that. Right now I tried again, same problem… it’s freezing. I will uninstall it and install again tomorow...

Userlevel 7
Badge +3

@polferis How was installed kaspersky??? Via older version or clean install??

Please try uninstall kaspersky restart pc,

Then install kaspersky update twice and restart pc, check the problem...

@nexon it was a clean install… I’ll do what you said, thank you very much.

@nexon … today I uninstalled Kaspersky with the removal tool, restart pc two times, looking back for some remaining folders, even registry keys… downloaded a new installer and installed. I did what you said, updated it twice, restarted twice… and the same problem appears… Let it be so… it’s not a big deal… maybe my Windows version is the reason… Anyway, thank you for your kindness in helping me!

Userlevel 7
Badge +3

@polferis as always problems when is release new version of Windows…

Please also contact tech support here https://my.kaspersky.com/

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