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Install stops at 5 seconds [Closed]

  • 19 August 2019
  • 5 replies
  • 5697 views

After uninstalling Kaspersky Antivirus and trying to install a new download from Kaspersky the install stops at 5 seconds remaining. I left it for an hour and there was no change. I canceled the install and that went down to 5 seconds remaining and the that also stopped at 5 seconds remaining. I have to do a forced program closure and then a restart of my computer. I cannot open or run any applications when this is going on. Multiple restarts has not resolved the issue. Windows 7 application.
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Best answer by Berny 19 August 2019, 19:37

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Userlevel 7
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Welcome. Can you please provide a GSI Log https://support.kaspersky.com/common/diagnostics/3632#block7

Please share the zip-file on a host server
I have generated the file. How do I get it to you?
Here it is.
Userlevel 7
Badge +9
Your Windows Event Log is showing MSI errors, please check this :

https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed
I ran the Microsoft Install/Uninstall trouble shooter and it found multilple corrupted registry keys. It fixed them all and then I ran the Kaspersky install and it installed successfully. Thank you very much for your help.