It seems that there is a normal practice of sending out an E-Mail saying that the subscription is about to expire, and that it should be renewed. If this is ignored, an automatic renewal occurs. A few years ago, I responded to this mail, and renewed my subscription before it was due. I didn't notice at the time, but I put an "q" at the end of my E-Mail address. The same address I have used for this forum. When my subscription eventually ended, I was automatically billed for the subscription, obviously because I had entered the wrong E-Mail address. I contacted Kaspersky saying that I had paid twice, and that I needed a refund on it. What they did was refund the subscription on this account, not the one that ended with the q. So when I go into Kaspersky on my machine, I can see that it has the wrong E-mail address.
That is all fine, except that it keeps on being renewed on this account. Yesterday I wanted to contact support, but I can't login with the q account, because I don't remember the password, and I can't do a password reset, because that E-Mail address doesn't exist. I have tried to login with this account, but that doesn't have a valid subscription, so it won't let me log in.
Can you please sort this out so that the account I am using has the correct E-Mail address?