how do I get hapzop malware off my computer?

  • 14 May 2019
  • 2 replies

how do I get hapzop malware off my computer?

2 replies

Userlevel 7
Badge +5
Hello mandyelrod,
May we have the following please:
  1. KAV version?
  2. Operating system, version & build?
  3. Browser/s used? version/s?
  4. Screen prints of the issue/issues?
Thank you!
Userlevel 7
Badge +1
Also, in addition to what FLOOD indicates in the post located above this post,

Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software.
and do a databases update > reboot, then do a scan.

Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot.

After that, uninstall any recently installed junk > reboot.

After that, uninstall any and all junk toolbars > reboot.

Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers.

Remove the junk argument from the target field of the browser shortcut properties.

Remove any and all junk search providers in all of your browsers.

Then if need be, change your home page, in all of your browsers.

How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319

If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot.

Any better after that?

If still no go, Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632

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