Kaspersky
Question

How can I upgrade from essential to premium package 1 device one year?

  • 24 April 2021
  • 1 reply
  • 13 views

How can I upgrade from essential to premium package 1 device one year?

My subscription was automatically renewed and no update option was given (already paid/ deducted form my bank account) 


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How can I upgrade from essential to premium package 1 device one year? My subscription was automatically renewed and no update option was given (already paid/ deducted form my bank account) 

Hello @Irene

Welcome!

The Community has no access to your private information/records, so, unfortunately, we cannot fix this. 

It sounds as if auto-renewal may be on or may have been on, which would account for Kaspersky Anti-Virus (KAV), being automatically renewed. 

  1. Please contact Kaspersky Technical Support; they do have access to your records & will be able to assist. 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Resources:

How to switch to a different Kaspersky application

How to request a refund for a Kaspersky application

How to switch to another Kaspersky application using the activation code

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