Kaspersky
Question

Heur Trojan PSW Generic detection on website.

  • 5 January 2021
  • 1 reply
  • 90 views

Two customers with Kapersky have not been able to checkout on our site due to the Heur Trojan PWS detected. How am I able to determine if this is truly an issue and if it is indeed a skimmer, or some other malicious script, remove it?


This topic has been closed for comments

1 reply

Userlevel 7
Badge +10

Hello @L.A. Design Concepts

Welcome!

Scan the URLs using Kaspersky’s open threat portal → select the Lookup tab  & also select Submit to reanalyse, add your email address & a comment →advising “HeurTrojan-PWS” issue → select Send.

If you have a subscription license, log a case with Kaspersky Technical Support, fill in the template as in our image; in the problem description provide a detailed history, images & or video: if they help explain the problem & the URL/link to this Community topic: Support may request Logs & or other system data, they will guide you if necessary, ask the Support Team if the detections are False positives?

Note: your topic is in Kaspersky Antivirus category, however, the tag is KIS, our template shows KAV, if the software is KIS, select KIS, as the Application, when you fill in the template:

 

 

Thank you:pray_tone3:

Flood:whale: +:whale2: