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False positive on Iobit Malware Fighter Pro 8.3

  • 20 November 2020
  • 2 replies
  • 285 views

On the last update of kaspersky it started detecting the updating database of Iobit Malware Fighter v8.3 as HEUR:Trojan.Win32.Generic when it is not, i talked with Iobit itself and they checked it for me. With Kaspersky blocking it i cannot update its database.

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Best answer by Flood and Flood's wife 20 November 2020, 11:31

Hello @Digassmen,

Welcome!

Another Iobit product is listed on the software conflict list. 

  1. Check the detected object using Kaspersky Open Threat portal, and select the Submit to reanalyze option, add your email address & comments to send to Kaspersky experts for further analysis.
  2. If you have a subscription license, log a case with Kaspersky Technical Support, fill in the template as in our image, if your KAV version is 21.2, select 21.1 →  Kaspersky have not updated their templates; zip the .exe file, name the zip archive malware, or infected & protect the zip archive with a password, add the zip archive to the request; add the password to the request; in the problem description provide a detailed history, images & or video: if they help explain the problem & the URL/link to this Community topic: Support may request Logs & or other system data, they will guide you if necessary.

 

 

  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in their MyKaspersky account.

Please share the outcome with the Community when it’s available? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

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2 replies

Userlevel 7
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Hello @Digassmen,

Welcome!

Another Iobit product is listed on the software conflict list. 

  1. Check the detected object using Kaspersky Open Threat portal, and select the Submit to reanalyze option, add your email address & comments to send to Kaspersky experts for further analysis.
  2. If you have a subscription license, log a case with Kaspersky Technical Support, fill in the template as in our image, if your KAV version is 21.2, select 21.1 →  Kaspersky have not updated their templates; zip the .exe file, name the zip archive malware, or infected & protect the zip archive with a password, add the zip archive to the request; add the password to the request; in the problem description provide a detailed history, images & or video: if they help explain the problem & the URL/link to this Community topic: Support may request Logs & or other system data, they will guide you if necessary.

 

 

  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in their MyKaspersky account.

Please share the outcome with the Community when it’s available? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Hello @Digassmen,

Welcome!

Another Iobit product is listed on the software conflict list. 

  1. Check the detected object using Kaspersky Open Threat portal, and select the Submit to reanalyze option, add your email address & comments to send to Kaspersky experts for further analysis.
  2. If you have a subscription license, log a case with Kaspersky Technical Support, fill in the template as in our image, if your KAV version is 21.2, select 21.1 →  Kaspersky have not updated their templates; zip the .exe file, name the zip archive malware, or infected & protect the zip archive with a password, add the zip archive to the request; add the password to the request; in the problem description provide a detailed history, images & or video: if they help explain the problem & the URL/link to this Community topic: Support may request Logs & or other system data, they will guide you if necessary.

 

 

  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in their MyKaspersky account.

Please share the outcome with the Community when it’s available? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

I got a response and it was indeed considered a false/positive, never had problems again, it worked, thanks for the help!

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