Kaspersky
Question

Error when renewing license: "Something went wrong. Please enter your license key as it appears in your product"

  • 1 April 2021
  • 2 replies
  • 43 views

Hello, I tried to renew my license on that page:

 

https://kaspersky.com/new-renewal-center/home

 

After entering my license (from the  key I got the following messege: Something went wrong. Please enter your license key as it appears in your product

 

What should I do?

 

Thank you,

Karl


This topic has been closed for comments

2 replies

Userlevel 6
Badge +1

@kaha good day!

Could you please clarify what is the status of the issue at this step?

If the issue still persists - Create a request to Tech Support

Thankyou!

Thank you for your reply.

 

The status is unchanged. I will do as you suggested.

 

Karl