Kaspersky
Question

Error in graphic driver occured

  • 3 November 2019
  • 6 replies
  • 433 views

While loading Kaspersky antivirus , dialog appears as 

“Error in graphic driver occured”

kindly guide me  

 


6 replies

Userlevel 7
Badge +6

Hello  @nellai87,

Did you update to patch(E) as @Friend advised?

Please let us know?

Thank you.

give me the link

Userlevel 7
Badge +4

@nellai87 Can you please also submit

  1. GSI Log
  2. Screenshot : https://support.kaspersky.com/common/diagnostics/492
Userlevel 6
Badge +5

Hi, @nellai87 ,
This is a bug, Kaspersky Lab developers are working on a solution.
Workaround to rename the file nvd3d9wrap.dll in the folder: C:\Program Files (x86)\NVIDIA Corporation\coprocmanager  or disable the NVIDIA graphics card through the device manager Windows.

Hello, I have the same problem, but I need the Nvidia drivers to work as well, so just removing or renaming the drivers is not an option for me, when will Kaspersky have a fix for this?

Userlevel 6
Badge +5

Hello, @Jester ,
Renaming a file  nvd3d9wrap.dll should not affect the operation of the video card; you can try to rename the file and observe the changes. By decision - nothing is known.
Partially it had to be solved in patch E https://support.kaspersky.com/14377#block0

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