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databases are extremley out of date

  • 21 July 2019
  • 8 replies
  • 346 views

I have not used my devise for more than 15 days and when I turn it on and try to do scan
a message popped up stating that update is not possible
in my Kaspersky every thing was fine but in the update window
'databases are extremely out of date' was written
when I press update the impossible message appeared on the desktop

  • what should I do ?😫
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Best answer by FLOOD 22 July 2019, 15:43

Brilliant, @tharaa115, thank you so much for letting us know🙏🏼☺!
If the device is going to be "unused" for lengthy periods, if at all possible, it's good practice to "wake it up" every few days, check the software is up-to-date and if necessary, run a manual update.
Best regards
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8 replies

Userlevel 7
Badge +3
Welcome. Please check this pinned Topic : https://community.kaspersky.com/kaspersky-internet-security-13/update-issues-checklist-1312
Userlevel 7
Badge +5
(update window) 'databases are extremely out of date'
when I press "update" the impossible message appeared on the desktop
  • what should I do 😫?

Hello @tharaa115,
  • Additional to the information from @Berny, if the issue remains unresolved please refer to : https://support.kaspersky.com/common/error/update/14682
NOTE: IF you do UNINSTALL, during the uninstall process, select:
  1. Save LICENSE information ONLY.
  2. When then uninstall completes: REBOOT - power OFF/ON device.
  3. Reinstall Kaspersky software
  4. When then reinstall completes: REBOOT - power OFF/ON device.
  5. Run a MANUAL update.
Please let us know how you go?
Thanks!
thank you all .
my computer showed that there is update
I clicked update and restart
and everything was fixed by itself
now I can do scan 💃💃
Userlevel 7
Badge +5
Brilliant, @tharaa115, thank you so much for letting us know🙏🏼☺!
If the device is going to be "unused" for lengthy periods, if at all possible, it's good practice to "wake it up" every few days, check the software is up-to-date and if necessary, run a manual update.
Best regards
thank you all .
my computer showed that there is update
I clicked update and restart
and everything was fixed by itself
now I can do scan 💃💃


Did reinstalled the software?
Userlevel 7
Badge +5
Did reinstalled the software?
Hello @moulikd,
Welcome!
Is your Kaspersky software having problems with updating, is the error, the same as @tharaa115: 'databases are extremely out of date' ?
If "yes", please follow:
“Databases are out of date” and "Databases are extremely out of date" notifications
If it's another issue, please post back with:
  • Operating system: (a) full name? (b) version? (c) build? (d) release?
  • Kaspersky software name? (a) free? or licensed? {see note at the end of my reply} (b) version? patch(x) x=letter? Find Kaspersky Lab product version
  • An image of the issue please?
Please let us know?
Thank you🙏🏽.

Note: Kaspersky free software has (config) limitations, advertising & no Technical Support. If we know this, we ensure we never waste your time, advising you, for example: "contact Technical Support".
Userlevel 7
Badge +3
@moulikd Also , concerning this Topic subject "Databases are extremley out of date" please check this pinned Topic :

https://community.kaspersky.com/kaspersky-internet-security-13/update-issues-checklist-1312
please check pinned Topic :
@Berny
ble mae'r cyswllt canolog â'r holl bynciau wedi'u pinio?
Where are all pinned topics?

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