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can't print to wired or wireless printers, after a Kaspersky window appeared that I ignored. [Closed]

  • 16 October 2019
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During process of resolving DSL internet issues, a Kaspersky window appeared that I ignored. Since that time I’m no longer able to print on any of the 3 printers I use - 2 are wired and 1 is wireless. I believe it’s a Kaspersky block issue, rather than a printer issue, since they are 3 different printers. My printers show Offline. Not sure next steps to take to resolve...remove Kaspersky and reload?

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Best answer by richbuff 17 October 2019, 22:21

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Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. 

Kaspersky Total Security 19.0.0.1088(h)

Userlevel 7
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Please clean install current version 2020. Download links for your region, and instructions are linked in the upper left of this web page. Activate version 2020 with your activation code, update databases and restart the computer when done. 

 

Please check to see that KTS firewall for your local network is set to Local or trusted, not Public. Instructions: https://support.kaspersky.com/us/11392

 

Any better after that?