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blocked trusted URL [Closed]

  • 22 June 2019
  • 8 replies
  • 1240 views

Have added trusted URL to antivirus list and it still gets blocked
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Best answer by kmscom 22 June 2019, 16:33

apply a window screenshot with the message about blocking

How to take a screenshot
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8 replies

Userlevel 7
Badge +6
apply a window screenshot with the message about blocking
How to take a screenshot
I have a similar issue with my mobile service provider. Does anyone know why I see the web-page this way? No other pages look like this.
Userlevel 7
Badge +9
Hello KTSFan,
Welcome!,
What's the device Operating system, name, version, build?
Kaspersky software name, version/s, release #/s?
Do you have popups blocked via Chrome browser settings?
chrome://settings/content/siteDetails?site=https%3A%2F%2Ffizz.ca
If you go to Chrome > Developer Tools > Console: are there any codes, in RED?
Please let us know?
Thanks!
W7 Home Premium X64, SP1 Build 7601, KTS 19.00.1088(f)

I have some rules in the browser like notification blocks on some sites, pop-up and redirect on other, but nothing linked to fizz.ca.

Userlevel 7
Badge +9
  1. Does the issue happen with any other browser?
  2. Have you reset the browser?
  3. If you use Chrome "incognito" browser - does the same issue occur?
  4. Please check Kaspersky "Reports" - any detections logged? in the same period as when you access Fizz?
  5. Does your browser have:
chrome://settings/cookies/detail?site=community.fizz.ca
community.fizz.ca locally stored data
_answers_sess_production

chrome://settings/cookies/detail?site=fizz.ca
fizz.ca locally stored data
Cache Storage
Origin
https://fizz.ca
Size on disk
2,560 B
Last modified
Thursday, June 27, 2019
_fbp
Name
_fbp
Content
fb.1.1561588987490.825169313
Domain
.fizz.ca
Path
/
Send for
Any kind of connection
Accessible to script
Yes
Created
Thursday, June 27, 2019
Expires
Wednesday, September 25, 2019
_ga
Name
_ga
Content
GA1.2.1104498417.1561589002
Domain
.fizz.ca
Path
/
Send for
Any kind of connection
Accessible to script
Yes
Created
Thursday, June 27, 2019
Expires
Saturday, June 26, 2021
_gcl_au
Name
_gcl_au
Content
1.1.2029240867.1561588986
Domain
.fizz.ca
Path
/
Send for
Any kind of connection
Accessible to script
Yes
Created
Thursday, June 27, 2019
Expires
Wednesday, September 25, 2019
_gid
Name
_gid
Content
GA1.2.1611929477.1561589002
Domain
.fizz.ca
Path
/
Send for
Any kind of connection
Accessible to script
Yes
Created
Thursday, June 27, 2019
Expires
Friday, June 28, 2019
fizzlang
Name
fizzlang
Content
en
Domain
.fizz.ca
Path
/
Send for
Any kind of connection
Accessible to script
Yes
Created
Thursday, June 27, 2019
Expires
Friday, June 26, 2020
Local storage
Origin
https://fizz.ca
Size on disk
2,757 B
Last modified
Thursday, June 2019
Service Workers
Origin
https://fizz.ca
Size on disk
4.3 KB

----------------------------

Also, this topic: "Blocked trusted URL. Have added trusted URL to antivirus list and it still gets blocked"

  1. Is your issue the same?
  2. Have you actually added or modified Kaspersky software to exclude a URL from being detected or is the issue you're experiencing, a page not presenting fully resolved?

code:
Note: Kaspersky is detecting embedded urls : Dangerous URL blocked






Userlevel 7
Badge +9
Kaspersky detecting "dangerous" embedded urls - mobile service provider - https://fizz.ca/en - page not resolving correctly.
69 other engines do not detect malware at this site.
Happens irrespective of which browser is used.

Universal issue, happening to Kaspersky Customers in northern hemisphere and southern hemisphere.

Please log into your MyKaspersky account https://my.kaspersky.com/
Create an incident https://my.kaspersky.com/techsupport#/requests/new
Provide all relevant details, including screen prints and ask the team to escalate for review of possible "false / positive" detections.

Please be kind and post the INC# back here in your post?

Best regards!
I found my problem. The Anti-Banner was blocking the website.
Resolution: I added it in the exceptions.

@FLOOD : Thank you very much for your help!
Userlevel 7
Badge +9
Hello KTSFan,
You're very welcome.
You might like to remove the exclusion in 24 to 48hrs & retest, Kaspersky AntiVirus Lab, hard at work today correcting the false positive.

From: newvirus@kaspersky.com
Sent: Thursday, 27 June 2019 13:31
Thank you for contacting Kaspersky Lab
RE: [Malicious link]Anti-virus Lab replies to your request [VD3][URL:3][LN:EN] [KL-463682]
RE: [Malicious link]Anti-virus Lab replies to your request [VD3][URL:3][LN:EN] [KL-463681]
RE: [Malicious link]Anti-virus Lab replies to your request [VD3][URL:3][LN:EN] [KL-463680]
RE: [Malicious link]Anti-virus Lab replies to your request [VD3][URL:3][LN:EN] [KL-463679]
RE: [Malicious link]Anti-virus Lab replies to your request [VD3][URL:3][LN:EN] [KL-463678]
RE: [Malicious link]Anti-virus Lab replies to your request [VD3][URL:3][LN:EN] [KL-463677]
RE: [Malicious link]Anti-virus Lab replies to your request [VD3][URL:3][LN:EN] [KL-463676]
RE: [Malicious link]Anti-virus Lab replies to your request [VD3][URL:3][LN:EN] [KL-463675]
RE: [Malicious link]Anti-virus Lab replies to your request [VD3][URL:3][LN:EN] [KL-463674]
(9X) URL was removed from blacklist. It will be fixed in the next update. Thank you for your help.
Best regards, German Bezdetko, Malware Analyst, Kaspersky Lab