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Question

32 bit or 64 bit - is it normal to use 140MB? Power usage says very high, is that okay?

  • 29 November 2019
  • 9 replies
  • 7527 views
R
  • rpol
  • Community Citizen
  • 4 replies

32 bit or 64 bit - is it normal to use 140MB? Power usage says very high, is that okay?

9 replies

R
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Userlevel 7
Badge +1

Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. 

Additional resources are linked at the top of this forum page, and in the Community Knowledge Base, located near the top of the main forum page.
FLOOD
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Userlevel 7
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Hello  @richbuff :bow_tone3: , x-posted, did not see your post:upside_down: , “yes”, I will get :eyes: tested:wink:  

Hello  @rpol,

Additional to  @richbuff 

:one:  Operating system version & build ? 

:two:  Is the power usage high all the time? 

:three:  Has high power usage issue always existed? 

  • If “no”,  when did high power usage start ? 

:four: In the 24hrs preceeding the high power usage issue, were there any hardware, software, network, environmental changes, any changes at all?

  • If  “yes”, please detail the changes? 

Please let us know? 

Thank you

Edgar's Mission:"If we could live happy and healthy lives without harming others.. Why wouldn't we?" “Imitation is the highest form of flattery.” Chanel W10v1809, 10.0.17763.437, KTS-KSC20.0.14.1085(g), KSK1.0.5.4638(d), KPM9.0.2.1445(g), W7v6.1-7601SP1, KTS20.0.14.1085(f), KPM9.0.2.1445(g), KISA11.33.4.2084, KSK1.31.0.1610, KVPN1.6.0.1052, KISA11.33.4.2525, KSK1.26.0.1586. KVPN1.6.0.927
R

Free version 20.0.14.1085 (f)
Its running a scan right now so the usage is higher.
CPU 10% to 55%
Mem 540MB
Disk 10-200MB/s
Power Usage very high

I notice that even when there is no scan it show power very high and high Memory.

I was asking because maybe I should be using the 64 bit version if you have it??
 

R

:one:  Operating system version & build ? Intel Core i7-8550U CPU 1.80GHz 2GHz, RAM 16GB, System 64-bit x64-base processor, Win 10 HOME

:two:  Is the power usage high all the time? I haven’t noticed

:three:  Has high power usage issue always existed? not sure

  • If “no”,  when did high power usage start ? 

:four: In the 24hrs preceeding the high power usage issue, were there any hardware, software, network, environmental changes, any changes at all? Not sure, updates can happen without my knowledge

  • If  “yes”, please detail the changes? 

Please let us know? 

I just turned off the full scan 5 minutes ago and the reading now are;
CPU 1% to 10%
Mem 80MB
Disk 0.1MB/s
Power Usage very high

FLOOD
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Userlevel 7
Badge +6

Hello  @rpol,

Thank you for replying. 

:octagonal_sign: Windows 10 version ?:octagonal_sign:

Open the dialogue box Run by pressing Win + R keyboard hotkey
Type  winver  and click OK.
The information about the version will be available in the window opened.

  1. How long has KAVF been installed ? 
  1. Were System requirements & Software compatibility checks performed before installing KAVF? 
  2. Please run a GSI & Windows Logs, upload the folder to cloud & post back  the link please? 
  3. Please run Windows in SafeMode with Networking, test if the issue is replicated?

Please let us know? 

Re 64bit, please refer to advice from  @Schulte  in  @nexon’s post 32 bit application on 64 bit system? & an old topic, from the original Kaspersky Forum, raised by  @jameswesthead, KIS 2016 Runs as 32 bit on 64 bit Windows 10

Thank you

Edgar's Mission:"If we could live happy and healthy lives without harming others.. Why wouldn't we?" “Imitation is the highest form of flattery.” Chanel W10v1809, 10.0.17763.437, KTS-KSC20.0.14.1085(g), KSK1.0.5.4638(d), KPM9.0.2.1445(g), W7v6.1-7601SP1, KTS20.0.14.1085(f), KPM9.0.2.1445(g), KISA11.33.4.2084, KSK1.31.0.1610, KVPN1.6.0.1052, KISA11.33.4.2525, KSK1.26.0.1586. KVPN1.6.0.927
R

Thank you for your quick response.

The version is 1903 (OS Build 18362.476)

I’ve had in on here for 3 years or so.
I can’t remember how it was installed.
Steps 2 and 3 sound too complex for me.
Thank you for sharing; KIS 2016 Runs as 32 bit on 64 bit Windows 10
I don’t need to read that, I just was asking if that was the reason it ran hot because sometimes thats the problem.

I have the Microsoft Windows Defender protection on but it uses no power and no memory, so I was wondering if the stats I gave you were high or if that is just how hot KIS runs. So if there is a way to get it to use less power then please let me know. Otherwise I’ll have to live with it.

FLOOD
Rank
Userlevel 7
Badge +6

Hello  @rpol,

The issue can be effectively diagnosed by step 3.

Step 2 helps us help you. 

Thank you. 

Edgar's Mission:"If we could live happy and healthy lives without harming others.. Why wouldn't we?" “Imitation is the highest form of flattery.” Chanel W10v1809, 10.0.17763.437, KTS-KSC20.0.14.1085(g), KSK1.0.5.4638(d), KPM9.0.2.1445(g), W7v6.1-7601SP1, KTS20.0.14.1085(f), KPM9.0.2.1445(g), KISA11.33.4.2084, KSK1.31.0.1610, KVPN1.6.0.1052, KISA11.33.4.2525, KSK1.26.0.1586. KVPN1.6.0.927
Berny
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Userlevel 7
Badge +4

I have the Microsoft Windows Defender protection on


Is WD Antivirus running or disabled  in the Services ?

Please check with MSCONFIG.

Forum Moderator France & BeNeLux
R

WDA is switched off.

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